This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/613377200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
This position is located in the Department of Veteran Affairs. The Veterans Service Representative (VSR) works as an employee in the Veterans Service Center (VSC) or Pension Management Center (PMC). The VSR explains benefit program and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter,
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Overview
- Hiring complete
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Open & closing dates
09/07/2021 to 09/27/2021
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Salary
$37,674 - $59,907 per year
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Pay scale & grade
GS 7 - 10
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Locations
Many vacancies in the following locations:
Additional locations are listed below.
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
Not required
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time
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Service
Competitive
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Promotion potential
10
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Job family (Series)
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Supervisory status
No
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Security clearance
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Drug test
No
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Position sensitivity and risk
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Trust determination process
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Announcement number
DE-11226302-21-DC
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Control number
613377200
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This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
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Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Clarification from the agency
ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (COVID-19 - VA 003) in-accordance with 5 U.S.C. 3304(a)(3) and 5 CFR 337.205(b)(1)-(4).
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Work Schedule: Full time, Monday through Friday
TELEWORK ELIGIBLE: Yes per Agency guidelines. This IS NOT a virtual position
Position Description Title/PD#: Veterans Service Representative (VSR)/37300A, 37301A, 37233A
Physical Requirements: The work normally involves mental rather than physical exertion.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Duties
Primary duties include but are not limited to the following:
- Makes determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.
- Requests examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
- Reviews claims cases to assure all issues have been addressed, applies, and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.
- May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.
- Prepares and releases correspondence for use by other federal, state, and local agencies.
- Utilizes various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.
Work Schedule: Full time, Monday through Friday
TELEWORK ELIGIBLE: Yes per Agency guidelines. This IS NOT a virtual position
Position Description Title/PD#: Veterans Service Representative (VSR)/37300A, 37301A, 37233A
Physical Requirements: The work normally involves mental rather than physical exertion.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
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Requirements
Conditions of Employment
- You must be a U.S. citizen to apply for this job
- Subject to a background/suitability investigation
- May serve a probationary period
- Selective Service Registration is required for males born after 12/31/1959
- A complete application package; Resume, Transcripts, etc.
- Selected applicants will be required to complete an online onboarding process
- Bargaining Unit Position: Yes
- All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
- If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
Qualifications
Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
GS-07 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:
1) Providing claims or benefits processing or eligibility determinations;
2) Providing quality assurance or auditor functions; and
3) Compiling income and legal documentation to determine basic eligibility for benefits or programs.
OR
One full year of graduate level education Or superior academic achievement at the bachelors level in a degree related to or other related fields of study. (You must provide transcripts); OR a combination of the required experience and education for this grade level.
To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-07. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
GS-09: You must possess at least one year of specialized experience equivalent to the GS-07 level in the Federal service that includes the following:
1) Providing claims or benefits processing or eligibility determinations;
2) Providing quality assurance or auditor functions;
3) Compiling income and legal documentation to determine basic eligibility for benefits or programs; and
4) Determining employment qualifications, job classification, or determining eligibility for benefits.
OR
A Master's or equivalent graduate degree, 2 full years of progressively higher-level graduate education leading to such a degree, or LL.B. or J.D., if related fields of study. (You must provide transcripts); OR a combination of the required experience and education for this grade level.
GS-10: You must possess at least one year of specialized experience equivalent to the GS-09 level in the Federal service that includes the following:
1) Providing claims or benefits processing or eligibility determinations;
2) Providing quality assurance or auditor functions;
3) Compiling income and legal documentation to determine basic eligibility for benefits or programs;
4) Determining employment qualifications, job classification, or determining eligibility for benefits; and
5) Assisting veterans with claims applications
OR
Two and a half years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Graduate level education must demonstrate the competencies necessary to do the work of the position
Equivalent combinations of Specialized Experience and Graduate Education: Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-10. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education by 18. Add the two percentages. The total percentage must equal at least 100% to qualify. Graduate level education must demonstrate the competencies necessary to do the work of the position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
OR
Applicants may substitute education for the experience required for the GS-07, GS-09, or GS-10 level.
OR
Applicants may also combine education and experience to qualify at the GS-07, GS-09, or GS-10 level.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
GS-07 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:
1) Providing claims or benefits processing or eligibility determinations;
2) Providing quality assurance or auditor functions; and
3) Compiling income and legal documentation to determine basic eligibility for benefits or programs.
OR
One full year of graduate level education Or superior academic achievement at the bachelors level in a degree related to or other related fields of study. (You must provide transcripts); OR a combination of the required experience and education for this grade level.
To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-07. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
GS-09: You must possess at least one year of specialized experience equivalent to the GS-07 level in the Federal service that includes the following:
1) Providing claims or benefits processing or eligibility determinations;
2) Providing quality assurance or auditor functions;
3) Compiling income and legal documentation to determine basic eligibility for benefits or programs; and
4) Determining employment qualifications, job classification, or determining eligibility for benefits.
OR
A Master's or equivalent graduate degree, 2 full years of progressively higher-level graduate education leading to such a degree, or LL.B. or J.D., if related fields of study. (You must provide transcripts); OR a combination of the required experience and education for this grade level.
GS-10: You must possess at least one year of specialized experience equivalent to the GS-09 level in the Federal service that includes the following:
1) Providing claims or benefits processing or eligibility determinations;
2) Providing quality assurance or auditor functions;
3) Compiling income and legal documentation to determine basic eligibility for benefits or programs;
4) Determining employment qualifications, job classification, or determining eligibility for benefits; and
5) Assisting veterans with claims applications
OR
Two and a half years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Graduate level education must demonstrate the competencies necessary to do the work of the position
Equivalent combinations of Specialized Experience and Graduate Education: Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-10. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education by 18. Add the two percentages. The total percentage must equal at least 100% to qualify. Graduate level education must demonstrate the competencies necessary to do the work of the position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
OR
Applicants may substitute education for the experience required for the GS-07, GS-09, or GS-10 level.
OR
Applicants may also combine education and experience to qualify at the GS-07, GS-09, or GS-10 level.
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Additional information
A supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
The following will be communicated to applicants for VA employment in a testing designated position and will also be included in all VA vacancy announcements for such positions: All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drugs use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.
Applicant Lists will be evaluated for qualifications weekly.
- 1st cut-off on 09/13/2021
- 2nd cut-off on 09/20/2021
- 3rd cut-off on 09/27/2021
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Documents Accepted:
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (Schedule A)
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Performance Appraisal
- Proof of Enrollment
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-15
- SF-50/ Notification of Personnel Action
- Supplemental Application
- Transcript
Documents Required:
- Resume
Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 09/27/2021 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11226302.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
Mid-Atlantic Service Branch
- Address
-
Veterans Benefits Administration
1800 G Street, NW
Washington, DC 20006
US
Next steps
After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Additional Locations
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Los Angeles, CA
-
Oakland, CA
-
Sacramento, CA
-
San Diego, CA
-
Colorado Springs, CO
-
Denver, CO
-
Hartford, CT
-
Washington, DC
-
Wilmington, DE
-
Saint Petersburg, FL
-
Atlanta, GA
-
Honolulu, HI
-
Des Moines, IA
-
Boise, ID
-
Chicago, IL
-
Indianapolis, IN
-
Wichita, KS
-
Louisville, KY
-
New Orleans, LA
-
Boston, MA
-
Baltimore, MD
-
Togus, ME
-
Detroit, MI
-
Saint Paul, MN
-
Saint Louis, MO
-
Jackson, MS
-
Billings, MT
-
Fort Harrison, MT
-
Missoula, MT
-
Winston-Salem, NC
-
Fargo, ND
-
Lincoln, NE
-
Newark, NJ
-
Albuquerque, NM
-
Reno, NV
-
Buffalo, NY
-
New York, NY
-
Cleveland, OH
-
Muskogee, OK
-
Portland, OR
-
Philadelphia, PA
-
Pittsburgh, PA
-
San Juan, PR
-
Providence, RI
-
Columbia, SC
-
Rapid City, SD
-
Sioux Falls, SD
-
Nashville, TN
-
Houston, TX
-
San Antonio, TX
-
Waco, TX
-
Salt Lake City, UT
-
Roanoke, VA
-
White River Junction, VT
-
Seattle, WA
-
Milwaukee, WI
-
Cheyenne, WY
-
Manila, Philippines
Help
Documents Required:
Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
Required Documents
Documents Accepted:
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (Schedule A)
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Performance Appraisal
- Proof of Enrollment
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-15
- SF-50/ Notification of Personnel Action
- Supplemental Application
- Transcript
Documents Required:
- Resume
Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
Learn more about this agency
How to Apply
All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 09/27/2021 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11226302.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
Mid-Atlantic Service Branch
- Address
-
Veterans Benefits Administration
1800 G Street, NW
Washington, DC 20006
US
Next steps
After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Additional Locations
-
Los Angeles, CA
-
Oakland, CA
-
Sacramento, CA
-
San Diego, CA
-
Colorado Springs, CO
-
Denver, CO
-
Hartford, CT
-
Washington, DC
-
Wilmington, DE
-
Saint Petersburg, FL
-
Atlanta, GA
-
Honolulu, HI
-
Des Moines, IA
-
Boise, ID
-
Chicago, IL
-
Indianapolis, IN
-
Wichita, KS
-
Louisville, KY
-
New Orleans, LA
-
Boston, MA
-
Baltimore, MD
-
Togus, ME
-
Detroit, MI
-
Saint Paul, MN
-
Saint Louis, MO
-
Jackson, MS
-
Billings, MT
-
Fort Harrison, MT
-
Missoula, MT
-
Winston-Salem, NC
-
Fargo, ND
-
Lincoln, NE
-
Newark, NJ
-
Albuquerque, NM
-
Reno, NV
-
Buffalo, NY
-
New York, NY
-
Cleveland, OH
-
Muskogee, OK
-
Portland, OR
-
Philadelphia, PA
-
Pittsburgh, PA
-
San Juan, PR
-
Providence, RI
-
Columbia, SC
-
Rapid City, SD
-
Sioux Falls, SD
-
Nashville, TN
-
Houston, TX
-
San Antonio, TX
-
Waco, TX
-
Salt Lake City, UT
-
Roanoke, VA
-
White River Junction, VT
-
Seattle, WA
-
Milwaukee, WI
-
Cheyenne, WY
-
Manila, Philippines
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Learn more about
Veterans Benefits Administration
OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries.
The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.
DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (COVID-19 - VA 003) in-accordance with 5 U.S.C. 3304(a)(3) and 5 CFR 337.205(b)(1)-(4).
Agency contact information
Mid-Atlantic Service Branch
- Address
-
Veterans Benefits Administration
1800 G Street, NW
Washington, DC 20006
US