This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/592840100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
This position is located in the Department of Homeland Security (DHS), DHS Headquarters, DHS CIO Network Operations Security Center locations in either Chandler, Arizona or Stennis, Mississippi.
The primary purpose of this position is to serve as a NOSC Tier 1 enterprise security and network incident responder.
View common definitions of terms found in this announcement: Common Definitions.
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Overview
- Reviewing applications
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Open & closing dates
02/19/2021 to 03/04/2021
This job will close when we have received 250 applications which may be sooner than the closing date. Learn more -
Salary
$77,488 - $124,095 per year
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Pay scale & grade
GS 12 - 13
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Locations
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
25% or less - You may be expected to travel for this position.
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-Time
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Service
Competitive
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Promotion potential
13
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Job family (Series)
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Supervisory status
No
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Security clearance
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Drug test
Yes
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Position sensitivity and risk
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Trust determination process
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Announcement number
DE-11037274-21-OCIO
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Control number
592840100
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This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
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Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Clarification from the agency
All US Citizens
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Duties
As a IT SPECIALIST (INFOSEC) GS 2210 12/13, at the full performance level, your typical work assignments may include:
(This is a 24 hour a day/7 day a week /365 days a year rotating shift environment).
-Monitor and analyze enterprise network and security related traffic statistics and system alerts to determine possible points of failure.
-Coordinate, manage, report, and track security and network related incidents to establish incident criticality and prioritize appropriate response.
-Troubleshoot network outages (e.g. WAN and core infrastructure) using appropriate tools to resolve or escalate within defined service level agreements (SLAs)
-Coordinate and communicate with Government Watch Officers, Engineering and Component Network Operation Centers for incident notification and/or escalation.
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Requirements
Conditions of Employment
- U. S. Citizenship Required
- Males born after 12/31/1959 must be registered for Selective Service
- You must successfully pass a background investigation
- You must be able to obtain a Top Secret Security Clearance
- You must submit to a pre-employment drug test
- Shared Certificates Statement: Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
- This position requires shift work to cover operations 24/7/365. You may be expected to work evenings, nights, weekends, and holidays.
- This position is designated as a Testing Designated Position and requires random drug testing.
Qualifications
Subject matter experts will evaluate the first three pages of your resume (once the experience starts) based on these competencies. You must have at least a year demonstrating accomplishment of the duties and competencies described below.
Competencies:
Competencies:
- Incident Monitoring- Ability to continuously review information from network traffic tools, alerts, and other communication channels to identify and understand events of interest or incidents within a complex network environment.
- Incident Analysis- Analyze events of interest, information, and incidents to make correct inferences and draw accurate conclusions. Properly escalates as needed to ensure resolution.
- Incident Resolution- Knowledge of methods, tools, and procedures to troubleshoot, configure and resolve complex technical issues and outages across varying information technology infrastructure.
- Communication and Coordination- Effectively communicate verbally and in writing to both technical and non-technical audiences. Coordinates troubleshooting activities with critical stakeholders in high pressure situations during incidents and outages.
For the GS 12 one year of experience at the next lower GS-11 or equivalent level that demonstrates:
To qualify for the GS-12 level, your resume and portfolio will show at least one year experience monitoring network activity in a complex IT environment, analyzing alerts and other events to assess their criticality, and responding to incidents through reporting and escalation methods using various tools and prescribed procedures.
For the GS 13 one year of experience at the next lower GS-12 or equivalent level that demonstrates:
To qualify for the GS-13 level, your resume and portfolio will show at least one year experience monitoring network activity across multiple channels, using an advanced knowledge of network and security protocols to determine the appropriate course of action, and have demonstrated experience coordinating with customers and stakeholders to ensure issue resolution.
Basic Requirement: For all positions in the 2210 Occupational Series individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
All qualifications and eligibility requirements must be met by the closing date of the announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website. To be considered well qualified under CTAP/ ICTAP, you must be placed in the well qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps / VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand the documentation that would be required with your application, click on the links above and contact the servicing Human Resources Office listed at the bottom of this announcement.
Education
Not Applicable
Additional information
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
This notice is issued under the direct-hire authority. Using Office of Personnel Management (OPM) approved government-wide direct hire authorities, agencies may appoint candidates directly to jobs, without regard to the provisions of Title 5 U.S.C. 3309 through 3318, for which OPM determines that there is a severe shortage of candidates or a critical hiring need.
Veterans Preference: Veterans preference does not apply under this Direct-Hire Authority (DHA).
This position may be filled at the GS-12 or GS-13 grade level. If selection is made at the GS-12 level, promotion to the GS-13 level may occur without further competition.
Selectee may be required to serve a one-year probationary period
Selectee will be required to complete an OGE 450, Confidential Financial Disclosure Form.
Permanent Change of Duty Station (PCS) Expenses will NOT be paid.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
Multiple selections may be made from this announcement.
Promotion Potential: GS-13
Pursuant to Executive Order 12564 and DHS policy, DHS is committed to maintaining a drug-free workplace and, therefore, conducts random and other drug testing of its employees in order to ensure a safe and healthy work environment. Headquarters personnel in safety- or security-sensitive positions are subject to random drug testing and all applicants tentatively selected for employment at DHS Headquarters are subject to drug testing resulting in a negative test result.
Suitability Statement:
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration of Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
Multiple selections may be made from this announcement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements.
Applicants will be evaluated on their total background including experience (paid and unpaid), education, awards, and training and self-development as it relates to the position based upon the information provided in the resume/application and any other supporting documents. If you are a current or former Federal employee, your resume must indicate the GS or pay band level for each position that you held. If your resume includes non-government service, including contractors, please include the salaries for each position held. All work experience should specify the length of time spent in the position. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that indicates hours per week "varies." List exact hours per week on each job experience.
Resume Review: Subject matter experts will review the first three pages of your resume (starting with the experience) to determine your technical qualifications for this position based on the required competencies. Applicants will be evaluated on their total background including experience (paid and unpaid), education, awards, and training and self-development as it relates to the position based upon the information provided in the resume. If you are a current or former Federal employee, your resume must indicate the GS or pay band level for each position that you held. If your resume includes non-government service, including contractors, please include the salaries for each position held. All work experience should specify the length of time spent in the position. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that indicates hours per week "varies." List exact hours per week on each job experience.
Qualifying Written Assessment: If the subject matter experts determine that your resume reflects the required competencies, you will be sent a written assessment to be completed within one hour of the determined time of issuance.
Qualifying Interview: You may have at least one phone interview to further assess whether your experience meets the required competencies for your chosen role(s). You may meet with more than one subject matter expert for a determination to be made.
Ranking and preference: Preference will not be applied to applicants as these vacancies will be filled under the Direct Hiring Authority for Information Security and resumes will not be numerically ranked.
Background Investigation: To ensure the accomplishment of its mission, the Department of Homeland Security (DHS) requires each and every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully complete a background investigation for TOP SECRET clearance as a condition of placement in this SPECIAL SENSITIVE position. This review includes financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
- Your resume NOTE: For what to include in the resume, click on the link:
- Your responses to the job questionnaire. https://apply.usastaffing.gov/ViewQuestionnaire/11037274
- Your competed and signed Optional Form 306, Declaration of Federal Employment.
- Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)?
- A copy of your agency notice,
- A copy of your most recent performance rating, and
- A copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
5. You may be asked to provide a copy of your recent performance appraisal and/or incentive awards.
How to Apply
To begin your online application, click "Apply Online" to create a USAJOBS account and follow the prompts or log in to your existing account. Your application packet must include a completed assessment questionnaire, a resume, and any applicable and or required supporting documentation. Please see the "Required Documents" section below for additional information. All application materials, including transcripts, must be in English. If you are unable to apply online or need to submit a document you do not have in electronic form, visit this link for more information regarding an alternate application process.
Applications and supporting documentation will not be accepted by mail or email. The address below is for inquiries only. You may apply more than once, but the most recent application is the only one that will be used. You must submit your resume, your online questionnaire, and any supporting documents by 11:59 PM eastern standard time on03/04/2021.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, you will not be able to view it in your application.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. Paper applications and information sent by mail WILL NOT be accepted. If you cannot apply online, you may submit a paper application and the required forms. If you are unable to apply online view the following link for information regarding an Alternate Application.
Applicants must submit all required documentation to properly qualify for this position.
All DHS-HQ announcements have a 5 business day open period due to the number of applications received.
DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
Agency contact information
Kimberly Chapman
- Address
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Department of Homeland Security Headquarters
245 Murray Lane SW
Washington, DC 20528
US
Next steps
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer with 60 after the deadline for applications.
If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.
Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final job offer to onboard, please complete the onboarding forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
- A copy of your agency notice,
- A copy of your most recent performance rating, and
- A copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
5. You may be asked to provide a copy of your recent performance appraisal and/or incentive awards.
Required Documents
- Your resume NOTE: For what to include in the resume, click on the link:
- Your responses to the job questionnaire. https://apply.usastaffing.gov/ViewQuestionnaire/11037274
- Your competed and signed Optional Form 306, Declaration of Federal Employment.
- Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)?
- A copy of your agency notice,
- A copy of your most recent performance rating, and
- A copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
5. You may be asked to provide a copy of your recent performance appraisal and/or incentive awards.
Help
Learn more about this agency
How to Apply
To begin your online application, click "Apply Online" to create a USAJOBS account and follow the prompts or log in to your existing account. Your application packet must include a completed assessment questionnaire, a resume, and any applicable and or required supporting documentation. Please see the "Required Documents" section below for additional information. All application materials, including transcripts, must be in English. If you are unable to apply online or need to submit a document you do not have in electronic form, visit this link for more information regarding an alternate application process.
Applications and supporting documentation will not be accepted by mail or email. The address below is for inquiries only. You may apply more than once, but the most recent application is the only one that will be used. You must submit your resume, your online questionnaire, and any supporting documents by 11:59 PM eastern standard time on03/04/2021.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, you will not be able to view it in your application.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. Paper applications and information sent by mail WILL NOT be accepted. If you cannot apply online, you may submit a paper application and the required forms. If you are unable to apply online view the following link for information regarding an Alternate Application.
Applicants must submit all required documentation to properly qualify for this position.
All DHS-HQ announcements have a 5 business day open period due to the number of applications received.
DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
Agency contact information
Kimberly Chapman
- Address
-
Department of Homeland Security Headquarters
245 Murray Lane SW
Washington, DC 20528
US
Next steps
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer with 60 after the deadline for applications.
If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.
Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final job offer to onboard, please complete the onboarding forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
DHS Headquarters
The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, Interpretive U. S. Office of Management and Budget (OMB) and U. S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
Agency contact information
Kimberly Chapman
- Address
-
Department of Homeland Security Headquarters
245 Murray Lane SW
Washington, DC 20528
US