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About the Position: Performs the duties of the Customer Service Representative (OA) for the Directorate of Public Works (DPW), Business Operations/Integration Division, providing a variety of clerical, administrative and associated typing/automation duties related to processing and managing service order and work order authorization documents and information.
Learn more about this agency12/01/2020 to 03/22/2021
$48,368 - $62,874 per year
GS 7
1 vacancy in the following location:
Yes—as determined by the agency policy.
Not required
No
Multiple Appointment Types - TERM or Temporary Promotion/Reassignment NTE 3 Years
Full-Time
Competitive
None
No
No
WTEV208679705457
585784700
Current or former competitive service federal employees.
Current federal employees of this agency.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
This position may be filled as a temporary promotion or temporary reassignment NTE 3 Years by a current permanent Army employee. Temporary promotions or reassignments may be extended up to a maximum of five years, and may be made permanent without further consideration.
This position may be filled as a TERM appointment NTE 3 Years, if the candidate is not a current permanent Army employee. TERM appointments may be extended up to a maximum of eight years and may be made permanent without further consideration.
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience equivalent to the GS-06 grade level in the Federal service which includes working in an office setting preparing a variety of narrative and/or tabular material; reviewing documents for content, grammar and spelling accuracy; and utilize automated systems such as Word processing and/or spreadsheets systems in support of organizational assignments.
You will be evaluated on the basis of your level of competency in the following areas:
This job does not have an education qualification requirement.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.
The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Merit Checklist and Proof of Eligibility.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 12/07/2020 to receive consideration.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/585784700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.
