This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/584615400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located within the Information Technology Branch in the Division of Administration. The incumbent serves as one of four IT Specialists on the IT Helpdesk, and provides critical customer support for over 600 end-users across multiple geographic areas.
Learn more about this agency11/18/2020 to 12/02/2020
$59,315 - $77,111 per year
GS 9
Yes—as determined by the agency policy.
Not required
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.Employer paid and reimbursed relocation expenses are considered taxable income. The NPS does not provide tax, legal or accounting advice. Employees should consult professional tax, legal and accounting advisors regarding concerns about the financial implications of a Permanent Change of Station (PCS).
Permanent
Full-Time
Competitive
None
No
No
IM-1541-GRCA-21-10961810-ST
584615400
Current or former competitive service federal employees.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Certain current or former term or temporary federal employees of a land or base management agency.
Tasks include, but are not limited to, providing professional IT customer support for over 600 end-users; and serving as an active team member in developing and improving Helpdesk work processes. As a customer support member, the incumbent is responsible for providing end-user support to create and administer logons and permissions; installing, configuring and troubleshooting peripherals; administering and troubleshooting end-user antivirus, encryption and security issues; administering Microsoft Active Directory accounts and permissions; providing basic network hardware support and cabling; and supporting network/system administrators in related tasks.
One position is stationed at Grand Canyon National Park at the South Rim located in Northwest Arizona. The South Rim is located approximately 60 miles north of Williams and 85 miles Northwest of Flagstaff at an elevation of 7,000 feet. Temperatures range from approximately 85 degrees in the summer to 17 degrees in the winter. Grand Canyon Village has schools K-12, a daycare center, post office, general store, banking facilities, churches, a recreation center, a clinic with resident physicians and several restaurants. The park community consists of some 2,500 people, including employees of the NPS and concessionaires and their family members. There are often employment opportunities for family members in the park and surrounding areas. The park community is small enough that many employees choose to walk or bike from their homes to work. Complete shopping, educational, medical and professional services are available in Williams and Flagstaff. Flagstaff has a population of about 66,000 and has multiple K-12 public and private schools, Northern Arizona University, and diverse community, medical and other support services. Recreational opportunities include hiking, backpacking, fishing, cross-country and downhill skiing, and golfing in nearby communities.
South Rim Housing: Permanent and Term employees with a Full Performance Level (FPL) of a GS-09 and above will be provided the option of accepting assigned housing, participating in the normal bid system, or accepting shared housing. Permanent and Term employees with a FPL of GS-08 and below will be provided the option of participating in the normal bid system or accepting shared housing. Any employee assigned to shared housing may continue to bid into non-shared housing. Because of limited housing, when an employee is assigned shared housing, the park is not able to provide accommodations for family member and pets.
One position is stationed at Flagstaff, Arizona. Flagstaff is the regional center and county seat for Coconino County, the second largest county in the 48 contiguous states. At nearly 7,000 feet, Flagstaff is also one of the highest elevation cities in the United States. It is a year-round mecca for visitors and offers many shopping opportunities, K-12 schools, places of worship, and a large regional hospital. Flagstaff is the home of Northern Arizona University and Coconino Community College. For more information on Flagstaff, go to http://www.flagstaff.az.gov.
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
A Recruitment Incentive May Be Authorized for a newly selected employee when appointed to a permanent, temporary, or term position. A Federal employee who is transferring to the National Park Service from another component, bureau or Federal agency and who does not meet the conditions under 5 CFR §575.102 is not eligible for a recruitment incentive.
A Relocation Incentive May Be Authorized for a Federal employee when the employee must move, as directed by the National Park Service (NPS) either through a management directed reassignment or selection for employment, to a different location at least 50 miles away from the one where his/her position of record held at time of selection is currently located, due to a need of the NPS. A relocation incentive is not the same as a Permanent Change of Station (PCS) move and, as such, may be granted in conjunction with one another.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.You will be evaluated for this job based on how well you meet the qualifications above.
A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.
Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are highly qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided.
Candidates who apply under Noncompetitive Merit Promotion procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume and their responses to the questionnaire. Qualified candidates will be referred if all required supporting documentation has been provided.
You will be evaluated on the following competencies:
The following documents are required and must be submitted by 11:59 PM (EST) on 12/02/2020.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position: You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 12/02/2020. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.
Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/584615400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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