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This position is part of the R10-JAO Customer Experience vacancy for a Management and Program Analyst (Customer Experience Analyst)
09/09/2020 to 09/18/2020
$91,231 - $133,465 per year
GS 13
1 vacancy in the following locations:
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-Time
Competitive
13
No
No
R10-20-10901085-GG-MP
578283600
Current or former competitive service federal employees.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Certain current or former term or temporary federal employees of a land or base management agency.
Federal Employee, Merit Promotion, Status Candidate, Land Management, 30% disabled, Military Spouse, Peace Corps, AmeriCorps, Vista, VEOA, ICTAP, Schedule A, Individuals with disabilities, Former Overseas Employees
Duties of the position include but are not limited to the following:
There is no educational requirement for this position.
To register or verify your registration go to the Selective Service System at https://www.sss.gov/RegVer/wfRegistration.aspx
FWS has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval.
A PCS move is not authorized.
More than one position may be filled from this announcement.
If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 showing you were honorably discharged. If you are claiming 10-point veterans' preference, you must attach an SF-15," Application for 10-Point Veterans' Preference" in addition to the proof required by that form.
Career Transition Assistance Program Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) : These programs apply to employees who have been or may be involuntarily separated (e.g. reduction in force, declining to relocate/transfer outside their local commuting area) from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet ICTAP or CTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your ICTAP or CTAP eligibility (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal or Removal Notice; SF-50 that documents the RIF separation action; or Removal and most recent performance appraisal.). For more information visit: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/
The Salary listed above reflects the GS-13 step 1, Rest of US (RUS) locality through the GS-13 step 10, Washington, DC locality. Please see the link below for specific locality pay in your location:
https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2020/general-schedule/
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your resume and supporting documentation will be used to determine whether you meet the basic qualification requirements listed on this announcement. If you meet the basic qualifications your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience which resulted in you being listed in the highest quality category, you may lose consideration, or be assigned to a lower quality category for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Knowledge of and skill in applying program analysis principles, practices and methodology, including qualitative and quantitative techniques and methods, in order to conduct complex studies and investigations and make decisions or recommendations that may significantly change established processes, procedures, or workflow; change the interpretation of policy; or require the development of new or modified administrative policies and programs.
Knowledge of and skill in the application of project management theories, principles, practices, tools, methodologies and techniques in order to develop, plan, implement and oversee complex project activities, Including project plans, risks assessments, timelines, budgets, and document management, on schedule and within budget.
Knowledge of the principles, practices, methods and techniques for the development, implementation and analysis of performance metrics and key performance indicators in order to analyze and assess service and to develop effective recommendations for change.
Knowledge and understanding of governance models, mechanisms and structures in order to serve in a SME role in the design / support of a governance structure that promotes transparency, facilitates collaboration with members and consultation with stakeholders, and ensures the effective operation of the organization.
Skill to gain acceptance and support and to build consensus regarding controversial approaches to programmatic and systematic issues and to obtain information and accomplish organizational goals.
Ability to establish and meet deadlines in order to provide services to internal/external clients.
Knowledge of written communication methods, skills, and processes in order to communicate issues to a variety of audiences and to develop and present briefings regarding study findings and customer needs.
To apply for this position, you must submit a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/578283600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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