This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/557776300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
About the position:
This position is located at the Information, Ticket & Travel (ITT) office, Building 485/486 with the 35th Force Support Squadron.
The incumbent is responsible for assisting patrons by providing information concerning leisure activities, selling tickets, making reservations, and arranging for special accommodations required for tours, sporting events, theaters, and special events.
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Overview
- Job canceled
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Open & closing dates
06/30/2020 to 07/14/2020
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Salary
$10 - $10 per hour
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Pay scale & grade
NF 2
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Location
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Telework eligible
No
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Travel Required
Not required
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Relocation expenses reimbursed
No
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Appointment type
Intermittent
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Work schedule
Intermittent
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Service
Competitive
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Promotion potential
None
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Job family (Series)
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Supervisory status
No
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Security clearance
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Drug test
No
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Position sensitivity and risk
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Trust determination process
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Announcement number
9T-20-019
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Control number
557776300
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This job is open to
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
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Duties
This is a flexible category position; guaranteed 0 hours per week, but may work up to 40 hours a week (depending on the needs of the facility).
Provides full assistance to individuals or groups planning travel including commercial transportation, hotel reservations, and other local services or information. Provides information to patrons on tour itineraries, train, bus, ferry schedules, train passes, boat cruises, camping locations, ski resorts, recreational parks, sight-seeing tours, shopping excursions, festivals, fairs, and cultural information. Ensures that fees are collected, receipts are issued and maintained, revenue is accurate and appropriately processed. Operates appropriate travel reservation terminal and equipment. Coordinates tour guides/escorts for tours. Prepares all materials needed for drivers, tour guides, and escorts for assigned trips. May occasionally perform escort duties. Maintains proper inventory levels on brochures, maps, flyers for customer availability. Requests toll pass tickets. Prepares month end fuel reports. Advertises tours on AFN Radio and assists in maintaining the ITT social media sites. Also, sells in-house international tours, commercial air and ground transportation, hotel accommodations, car rental, and vacation packages via internet e-ticketing process. Completes all necessary phone calls and forms for booking reservations and ensure that the customers are advised od all pertinent information and procedures. Performs related administrative support duties. Provides translation services for customers with individual travel plans. May work an uncommon tour of duty to include days, nights, weekends, and holidays.
If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/10708259
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Requirements
Conditions of Employment
- Must be able to satisfactorily complete a Tier 1 background check.
Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/14/2020
The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in/around Misawa AB, Japan. Legal US residents must possess a social security number. All applicants MUST be eligible to meet local immigration requirements. Visit the UCIS website to see list of acceptable documents https://www.uscis.gov/i-9 to determine work eligibility.
Qualifying Experience:
Must have experience which has provided a practical knowledge of travel industry rules, regulations, and procedures. Must be able to communicate effectively in English and Japanese. Must possess skill in dealing with the public. Must be well-organized, accurate, detail-oriented, professional, and courteous. Must have cash handling experience. Must have computer experience and the ability to learn the e-ticketing process. Experience in retail sales which has provided a technical knowledge of salesmanship is highly desirable. Must be able to satisfactorily complete a Tier 1 background check.
The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in/around Misawa AB, Japan. Legal US residents must possess a social security number. All applicants MUST be eligible to meet local immigration requirements. Visit the UCIS website to see list of acceptable documents https://www.uscis.gov/i-9 to determine work eligibility.
- Business Based Action
- Family Member Preference
- Military Spouse Preference
- Outside Applicant Veteran
- Spouse/Widow/Parent of Veteran
- Transition Hiring Preference
Qualifying Experience:
Must have experience which has provided a practical knowledge of travel industry rules, regulations, and procedures. Must be able to communicate effectively in English and Japanese. Must possess skill in dealing with the public. Must be well-organized, accurate, detail-oriented, professional, and courteous. Must have cash handling experience. Must have computer experience and the ability to learn the e-ticketing process. Experience in retail sales which has provided a technical knowledge of salesmanship is highly desirable. Must be able to satisfactorily complete a Tier 1 background check.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.
Additional information
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
- Probationary period may be required.
- Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible.
- Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement.
- Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
- LQA is not authorized.
- Post Allowance is authorized for Regular Full Time employment category.
Benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
Benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.). The below documents are required and must be submitted with your application:
- Resume
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.
How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 07/14/2020 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete.
It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant .
To verify or check the status of your application, log into your USAJobs account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date of your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .
Agency contact information
Misawa NAF HR Office
- 35fss.hro@us.af.mil
- Address
-
Misawa Community Services Flight
35 FSS/FSCN, Unit 5019
APO, AP 96319-5019
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.
Required Documents
The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.). The below documents are required and must be submitted with your application:
- Resume
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.
Help
Learn more about this agency
How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 07/14/2020 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete.
It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant .
To verify or check the status of your application, log into your USAJobs account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date of your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .
Agency contact information
Misawa NAF HR Office
- 35fss.hro@us.af.mil
- Address
-
Misawa Community Services Flight
35 FSS/FSCN, Unit 5019
APO, AP 96319-5019
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Pacific Air Forces
Thank you for considering employment with Air Force Services Non-Appropriated Funds (NAF).
Misawa Air Base is located approximately 400 miles north of Tokyo, adjacent to Misawa City in Aomori Prefecture in Tohoku, which has a population of approximately 42,000 people. There are about 3,500 U.S. military personnel assigned to Misawa, along with 300 U.S. civilian employees and more than 1,000 local national employees.
Misawa Air Base is unique in that it's the only combined, joint service installation in the western Pacific. Units represented are the U.S. Air Force, U.S. Navy, U.S. Army as well as the Japan Air Self-Defense Force, or JASDF.
What is NAF Employment?
NAF employment is considered federal employment. It is, however, different from federal civil service employment because the monies used to pay the salaries of NAF employees come from a different source. Civil service positions are paid for by money appropriated by Congress. NAF money, on the other hand, is self-generated by Air Force clubs, bowling centers, golf courses, and other activities that use NAF employees.
We have two types of NAF positions: "flexible" and "regular." Flexible employees have work schedules that depend on the needs of the activity. These employees may work a minimum of zero hours to a maximum of 40 hours per week, and do not receive benefits. Regular employees work between 20 and 40 hours a week depending on position requirements, and are entitled to receive benefits
Agency contact information
Misawa NAF HR Office
- 35fss.hro@us.af.mil
- Address
-
Misawa Community Services Flight
35 FSS/FSCN, Unit 5019
APO, AP 96319-5019
US