This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/478055900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Help
Summary
The Federal Emergency Management Agency (FEMA) of the Department of Homeland Security is seeking a limited number of applicants for temporary, full time jobs in Caguas, Puerto Rico. All candidates should possess strong computer, communication, interpersonal, and customer service skills. Eighteen years of age and US Citizenship required. Selected candidates will be required to complete a background investigation which includes fingerprinting. FEMA is an Equal Opportunity Employer. Salaries are comparable to local pay rates.
FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.
Help
Overview
- Reviewing applications
-
Open & closing dates
08/25/2017 to 08/28/2017
-
Salary
$11 - $11 per hour
-
Pay scale & grade
AD 00
-
Location
-
Appointment type
Seasonal - Not to exceed 120 days with possibility of extension
-
Work schedule
Full-time - Local Hire - Full Time - Temporary
-
Service
-
Promotion potential
00
-
Job family (Series)
-
Supervisory status
No
-
Announcement number
FEMA-17-NPSC-PR-LH
-
Control number
478055900
Help
This announcement will close at 11:59 pm EST on September 25, 2017 OR at 11:59pm EST on the day the 800th application is received, whichever comes first.
Duties
In this position, you will serve as a call center Customer Representative; as such completes the initial disaster assistance registration procedure: processes a variety of claims or requests for disaster assistance; and/or provides various types of information regarding available programs to people applying for disaster assistance by telephone after a Presidentially-declared disaster.
Typical work assignments include:
- Serves as the primary point of contact for persons inquiring about disaster assistance by telephone. Conducts telephone interviews with disaster victims who have been affected by a declared disaster.
- Assists applicants by telephone and in person, determines applicant needs, and provides instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate.
- Provides information and explanations of Housing Assistance, Other Needs Assistance Grant, and other programs to applicants.
- Conducts verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information.
- Processes applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants.
Who May Apply
This job is open to…
All U.S. Citizens - must reside within 50 miles of Caguas, Puerto Rico.This announcement will close at 11:59 pm EST on September 25, 2017 OR at 11:59pm EST on the day the 800th application is received, whichever comes first.
Help
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Your application must show that you meet all requirements for this position. You may be found "not qualified" if you do not possess the minimum competencies required for the position.
Requirements
Conditions of Employment
- You must be a U.S. Citizen to apply for this position.
- You must successfully pass a background investigation.
- Selective Service registration is required for males born after 12/31/59.
- You must be bilingual in English and Spanish.
To qualify for this position, you must possess the following:
- Experience fluently communicating, comprehending, and translating Spanish and English to include speaking, reading and writing.
- Professional experience servicing customers and providing customer support for an organization/business.
- Proper telephone etiquette to provide excellent customer service for an organization/business
- Basic computer skills and working knowledge of Microsoft Office.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Your application must show that you meet all requirements for this position. You may be found "not qualified" if you do not possess the minimum competencies required for the position.
Qualifications
NOTE: Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. For a brief video on How to Create a Federal Resume, click here.
Current or former FEMA Reservists/DAE employees: To accurately credit your experience for these intermittent positions, make sure to list the dates (from MM/YY to MM/YY) of each
Current or former FEMA Reservists/DAE employees: To accurately credit your experience for these intermittent positions, make sure to list the dates (from MM/YY to MM/YY) of each
Additional information
- Local hire positions are full time, temporary, non-benefited positions.
- To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for Public Trust as a condition of placement into this position. This may include a credit check after initial job qualifications are determined (Mythbuster), review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. For more information on background investigations for Federal jobs please visit the OPM website at https://www.opm.gov/investigations/background-investigations/.
- If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
- DHS uses E-verify, an internet based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
- This announcement may be used to fill one or more vacancies.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. If you are qualified, you may be referred to a hiring manager for further consideration and possible interview.
We recommend that you preview the online questions for this announcement before you start the application process.
To preview questions please click here.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
- Your resume
- Your responses to the job questionnaire
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To begin your online application, click the Apply Online button and follow the prompts to register or sign into USAJOBS, take the online questionnaire, and submit the required documents. See Required Documents section for more detail. We strongly encourage you to apply online. If you cannot apply online or do not have access to the internet (e.g., applicant experiencing documented system issues, applicant does not have access to the internet, etc.), you may be able to submit a paper application and the required forms. To do so, please contact the Human Resources Specialist listed in the Agency Contact Information prior to the close of this announcement.
Agency contact information
Human Resource Specialist
- Address
-
FEMA - Federal Emergency Management Agency
Please read entire announcement
Please apply online
Washington, District of Columbia 20472
United States
Next steps
Once you submit your application, we will assess your experience and training, identify the qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We expect to make tentative job offers within 30 days after the deadline for applications.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders. interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Applying to this announcement certifies that you give permission to share your application with others in DHS for similar positions
For more information on applying for Federal employment, please click here.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
Required Documents
- Your resume
- Your responses to the job questionnaire
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
Learn more about this agency
How to Apply
To begin your online application, click the Apply Online button and follow the prompts to register or sign into USAJOBS, take the online questionnaire, and submit the required documents. See Required Documents section for more detail. We strongly encourage you to apply online. If you cannot apply online or do not have access to the internet (e.g., applicant experiencing documented system issues, applicant does not have access to the internet, etc.), you may be able to submit a paper application and the required forms. To do so, please contact the Human Resources Specialist listed in the Agency Contact Information prior to the close of this announcement.
Agency contact information
Human Resource Specialist
- Address
-
FEMA - Federal Emergency Management Agency
Please read entire announcement
Please apply online
Washington, District of Columbia 20472
United States
Next steps
Once you submit your application, we will assess your experience and training, identify the qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We expect to make tentative job offers within 30 days after the deadline for applications.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders. interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Applying to this announcement certifies that you give permission to share your application with others in DHS for similar positions
For more information on applying for Federal employment, please click here.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Federal Emergency Management Agency
Agency contact information
Human Resource Specialist
- Address
-
FEMA - Federal Emergency Management Agency
Please read entire announcement
Please apply online
Washington, District of Columbia 20472
United States