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Serves as an IT Customer Support Service Lead as the Command Post System Advisors Lead (CPSA) to plan and deliver a full range of customer support services to meet specific customer requirements.
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05/09/2017 to 05/10/2017
$85,816 - $111,560 per year
NO 05
1 vacancy in the following location:
Occasional travel - Travel is dependent upon position description and availability of funding.
No
Permanent
Full-time - Full Time
No
SW72210-05-1949150NH574104
469306100
· Leading, managing and developing the following technical areas: Applications Support, N1/N2 Mission Customer Support, Customer Support, Service Desk Operations, IT services and Operations.
· Direct efforts to mature the competency, communicate with competency personnel, and guide the development of IDPs that refer to their Competency Development Model (CDM).
· Work with the Local Technical Warrant Holders to ensure their guidance and oversight is being properly disseminated.
· Provide recommendations to the Competency Lead and Deputy concerning Fleet and Customer Support guidance, vision, policies and processes.
Generally, current Federal employees applying for STRL jobs must serve at least one year at the next lower grade level. All qualifications and pay band requirements must be met by the closing date of this announcement and clearly documented in your resume.
Must be able to obtain and maintain a SECRET security clearance eligibility.
Travel Nights per month: Up to 10 nights, may include OCONUS and travel to HOSTILE areas.
DAWIA: Category (R), Lev (1)
Completion of mandatory acquisition certification requirements for Career Category (R), Level (1) must be completed within 24 months of assignment or a waiver must be obtained. Must maintain 80 hours of continuous learning points (CLP) for every 2 year CLP period.
Cyber IT/CSWF:
This position has been designated as a Cyber IT/Cybersecurity Workforce position in specialty area 41 and as a condition of employment incumbents of the position are required to comply with the DON Cyber IT/CSWF Program requirements of SECNAV M-5239.2, which include:
1. Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (described in SECNAV M-5239.2) associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned, and;
2. 2. Participate in a continuous learning program as described in SECNAVINST 1543.2. A minimum of 40 hours of Cyber IT/CSWF related continuous learning annually documented in a current individual development plan signed by both the employee and supervisor.
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector OR demonstrates: Attention to Detail: Takes a thorough, conscientious approach to work performed; Customer Service: Identifies a client or customer need and provides a quality product or service. Oral Communication: Expresses information via oral presentation; AND Problem Solving: Identifies problem, ascertains root cause and impact, and provides recommendations for resolution. Specialized experience must demonstrate the following: involves planning and delivering a full range of Information Technology customer support services.
Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
This
position is covered under the Defense Acquisition Workforce Improvement Act
(DAWIA) and requires additional education, training and experience.
Applicants should meet the DAWIA Certification requirements for the Information
Technology Career Field and be certified at Level I at the time of
application. If you possess DAWIA Certification, please indicate your
Certification Level and Career Field information in your resume.
Applicants not certified may still apply and be selected, but must achieve
certification within 24 months of appointment. Certification requirements
may be viewed at http://icatalog.dau.mil.
As part of the application process, you must complete and submit an occupational questionnaire. To preview this questionnaire and determine if your experience matches the required skills for this position, click the following link:View Occupational Questionnaire
Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.
This Position is covered by the Department of Defense Priority Placement Program.
Additional vacancies may be filled by this announcement.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
The Department of the Navy uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify
Federal Annuitant Information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf
You will be evaluated for this job based on how well you meet the qualifications above.
When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies:
1. Knowledge of it customer support services.
2. Knowledge of computer systems and networks.
3. Ability to communicate orally with customers and supporting personnel.
If, after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
The documents you are required to submit vary based on what authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following link to see if there are any documents you need to provide: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/ApplicantChecklist_Merit.pdf
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
To apply for this position, you must provide a complete Application Package which includes:
- Complete Resume
- Complete Assessment Questionnaire. View Occupational Questionnaire
- Other supporting documentation as required. Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit.
Your complete application (resume, assessment questionnaire, and all supporting documents) must be received by 11:59 pm Eastern Standard Time (EST) on Monday, May 15, 2017. Applications received after Monday, May 15, 2017 may result in an ineligible rating and loss of consideration. If more than one resume is received, only the last resume received and processed will be reviewed.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account: https://mydon.usajobs.gov/Account/Login select Application Status, and click on the more information link under the application status for this position. You'll be directed to the Details page in Application Manager that will display the status of your application, documentation received and processed, and any correspondence related to this application. Your uploaded documents may take several hours to clear the virus scan process so please plan appropriately.
***You are encouraged to apply online. Applying online will allow you to review and track the status of your application.***
If you are unable to apply online or unable to upload your supporting documents follow the directions located at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/Application_Info_How_to_Apply_via_Fax.pdf
Note: Faxing an application package (eg. 1203-FX) will not allow you to review and track the status of your application unless you have completed the application process in USAJOBS.
This Vacancy ID is 1949150
Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
**It is the applicant’s responsibility to verify that all information in their resume and documents, whether uploaded or faxed, are received, legible, and accurate. HR will not modify answers/documents submitted by an applicant. **
When the application process is complete, your application will be reviewed to determine if you meet the hiring eligibility and qualification requirements for which you requested consideration. You will be rated based on the information provided in your resume and responses to the questionnaire, along with your supporting documentation to determine your level of knowledge, skill, and ability, related to the job requirements.
Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
Stay informed of changes to your application status by signing up for automatic email alerts at: https://www.usajobs.gov/Applicant/Application/ListApplications
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/469306100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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The Navy and Marine Corps team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training. From pipefitters to accountants, scientists to engineers, doctors to nurses-the careers and opportunities to make a difference are endless. Civilian careers-where purpose and patriotism unite!
This position is located at the Space and Naval Warfare Systems Center Atlantic (SSCLANT) in Charleston, SC.
