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THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.
This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT) T32, Position Description Number PDD2526P01 and is part of the AZ G6, National Guard.
Learn more about this agency12/09/2024 to 12/30/2024
$75,783 - $98,515 per year
GS 11
1 vacancy in the following location:
No
No
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-time
Excepted
11
No
Yes
AZ-12620476-25-NW-24-141T
823028700
This position is attached to the Deputy Chief of Staff for Information Management (G6); located in Marana, Arizona. This position works in the customer support service desk section. Serves as an Information Technology (IT) Specialist (CUSTSPT) responsible for the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements. As an IT Customer Support Specialist, the incumbent is responsible for providing Tier II technical support at the Service Desk and responsible for customer relationship building and problem resolution management. Work is performed in a tiered Service Desk environment involving support to multiple sites for the planning and delivery of information technology customer support services including installation, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements.
THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.
Military Grade:
Enlisted: E6/SSG-E9/CSM
Warrant Officer: W01/W1-CW3/W3
Officer: O1/2LT-O2/1LT
Compatible Military Assignments:
Enlisted: 25 series or 94 series MOS
Warrant Officer: 255 series or 948 series MOS
Officer: 25 series or 94 series Branch
SPECIALIZED EXPERIENCE: 1-year specialized experience equivalent to at least the next lower grade. Specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Individual Occupational Requirements:
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
1. Ability to address problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
2. Ability to provide exceptional customer support by coordinating actions with user, other IT personnel, and higher levels as required.
3. Knowledge and skill to provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Ability to adapt to constant IT system changes.
4. Ability to multi-task between different systems, analyze customer problems, and research database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.
5. Skill and ability to update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
To apply for this position, you MUST SUBMIT a complete Application Package which includes:
1. Optional Form 612 or your resume must provide the following information in the application/resume (or equivalent) for proper evaluation:
- Name
- Mailing address
- Phone Number (daytime and evening)
- Work experience related to the job for which you are applying, including job title (if federal, include pay plan, series and grade), date experience was obtained (i.e., in a from mm/yy to mm/yy format).
- Hours per week.
- Employer's name and address.
- Supervisor's name and phone number.
2. Other supporting documents: Applicant MUST submit their most current Enlisted Record Brief (ERB) or Officer Record Brief (ORB) to verify unit, rank, MOS/Branch, and security clearance requirements.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section above. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12620476A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/823028700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.
The National Guard is the oldest component of the Armed Forces of the United States. Since the earliest American colonial days, citizens have joined together for collective defense. We have a proud tradition of coming to the aid of our friends and neighbors in times of serious emergencies. Join our National Guard team and serve your nation, your states and your community!
