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This position is located in the Department of Health and Human Services, Administration for Children and Families, Immediate Office of the Assistant Secretary, Unaccompanied Children Office of the Ombuds, located in Anywhere in the U.S. (remote job).
Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
11/14/2024 to 11/15/2024
$62,107 - $96,770 per year
This is the BASE salary for the position. Please see the Summary section for additional salary information.
GS 11 - 12
FEW vacancies in the following location:
Yes
Not applicable, this is a remote position.
25% or less - You may be expected to travel for this position.
No
Permanent
Full-time
Competitive
12
No
No
Yes
HHS-ACF-DE-25-12606836
818747400
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
All U.S. Citizens
The purpose of this position is for the incumbent to investigate complaints and concerns related to unaccompanied children's experiences in the care of the Office of Refugee Resettlement (ORR), ensuring adherence to federal law and ORR policy and procedures. Duties Include:
The incumbent evaluates submissions from a variety of stakeholders, including children, care provider staff, service providers, community members, family members, and Federal employees.
The incumbent provides responses to complaints, inquiries, or other submissions that fall within the office's scope and warrant further investigation.
The investigative response may include conducting site visits, interviewing involved parties, reviewing relevant documentation, and analyzing program records and historical information.
The incumbent ensures the investigation captures verifiable facts, as well as the perspectives, opinions, and subjective experiences of the complainant and others involved.
All investigative efforts are documented in a comprehensive final investigative response report.
The final investigative report details the nature of the original complaint, the investigative efforts undertaken, findings of fact, and perspectives of interviewed parties.
The report includes recommendations to resolve the complaint or concern, prevent reoccurrence, and address the complainant's grievance if relevant.
The incumbent collaborates with UCOO leadership to communicate investigative findings and recommendations to affected parties, ensuring information is shared only with those who have a right or essential need to know.
The incumbent maintains high professional standards, upholding the core tenets of an Ombuds Office-confidentiality, impartiality, and independence-and effectively communicates their mission, role, and duties to all stakeholders.
If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.
This position requires specific coursework and/or a degree to meet the basic education requirement. You must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. Your transcript(s) must clearly demonstrate the course(s) listed in the qualification requirement section. If the transcript(s) does not clearly demonstrate this you must submit a copy of the course description and/or other documentation demonstrating that the courses are equivalent.
Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
INCENTIVES
Incentives may be authorized; however, this is contingent upon multiple factors, including funds availability. If authorized, certain incentives may require you to sign a service agreement to remain in the Federal government for a period of up to 3 years. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Incentives may include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.
In accordance with Executive Order 12564 of September 14, 1986, The Department of Health and Human Services (HHS) is A Drug-Free Federal Workplace. The use of illegal drugs, on or off duty, by Federal employees is inconsistent not only with the law-abiding behavior expected of all citizens, but also with the special trust placed in such employees as servants of the public.
Veterans' Preference - https://www.fedshirevets.gov/job-seekers/veterans/veterans-preference/#content
Reasonable Accommodation: This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please see Agency Contact Information for whom to contact for more info. The decision on granting reasonable accommodation will be made on a case-by-case basis. You must contact the HR contact on the vacancy announcement at least three business days before the closing date of this announcement to receive assistance. For more information on disability employment, please visit https://www.opm.gov/policy-data-oversight/disability-employment/
Career Transition Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: http://www.opm.gov/rif/employee_guides/career_transition.asp
Political appointment: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office.
If you are unable to apply online, please contact the Mid-Atlantic Services Branch at NORFOLKMAIL@OPM.GOV for more information.
You will be evaluated for this job based on how well you meet the qualifications above.
**This announcement will be open for 7 business days OR until the first 150 applications have been received, whichever happens first.**
Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.
Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Category rating procedures will be used to rate and rank candidates. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Qualified candidates will be ranked into one of three categories:
Submission of a resume alone IS NOT a complete application. You must provide a complete online Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
*To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
*Click the Submit My Answers button to submit your application package.
*It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account at https://my.usajobs.gov/Account/Login, select the Application Status link, and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account at https://my.usajobs.gov/Account/Login and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
The complete Application Package must be submitted by 11:59 PM (EST) on 11/22/2024.
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The best qualified candidates will be referred to the hiring manager for further consideration and possible interview. You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed.
You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).
Current government employees and government contractors will be granted provisional suitability and will onboard in an expedited manner. Once on board, continued employment will be based on the applicant's successful completion of a background security investigation and favorable adjudication.
HHS has a Critical Preparedness and Response Mission: we protect the American people from health threats, research emerging diseases, and mobilize public health programs with domestic and international partners. HHS' 24/7 Secretary's Operations Center (SOC) unites highly trained experts, well established processes, and state-of-the-art technology to coordinate resources and information as HHS responds to emergencies worldwide.
Every HHS employee has a role in supporting public health emergency management, whether through voluntary temporary assignments to emergency responses or sustaining other HHS programs and activities while colleagues respond.
In addition to their everyday work, HHS offers employees the opportunity to contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/818747400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Become a part of the Department that touches the lives of every American! At the Department of Health and Human Services (HHS) you can give back to your community, state, and country by making a difference in the lives of Americans everywhere. It is the principal agency for protecting the health of citizens. Join HHS and help to make our world healthier, safer, and better for all Americans.
The Unaccompanied Children Office of the Ombuds is an independent and impartial office with authority to receive reports of concerns regarding the care of unaccompanied children, investigate such reports, work collaboratively with the Office of Refugee Resettlement (ORR) to resolve issues, issue reports concerning its efforts, and make recommendations to ORR regarding unaccompanied children program policies and procedures specific to protecting unaccompanied children in the care of ORR.
