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This position is located in the Government Accountability Office. As a Supervisory IT Specialist (CUSTSPPRT) you will be responsible for
As a Supervisory IT Specialist (CUSTSPPRT) you will be responsible for overseeing the planning and delivery of customer service and support operations for GAO end-users.
11/07/2024 to 11/21/2024
$145,924 - $191,900 per year
MS 2
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-time
Excepted
None
Yes
No
Yes
ISTS-25-DE-12599689
817920600
As a Supervisory IT Specialist (CUSTSPPRT), MS-2210-2 your typical work assignments may include the following:
Must be a U.S. Citizen
Males born after 12-31-59 must be registered for Selective Service
Suitability for Federal employment, as determined by a background investigation
Completion of a probationary period is required.
Completion of a financial disclosure statement is required.
This is not a bargaining unit position.
You must meet the specialized experience by the closing date of this announcement to be considered.
Form I-9, Employment Verification and the Electronic Eligibility Verification Program - GAO participates in the Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers. If selected, the Form I-9 will be required at the time of in-processing. Click here for more information about E-Verify and to obtain a copy of the Form I-9.
If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.
Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx).
Based on the staffing needs, additional selections may be made through this vacancy announcement.
REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov.The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
You will be evaluated for this job based on how well you meet the qualifications above.
A review of your résumé and supporting documentation will be used to determine whether you meet the qualification requirements listed in this announcement. You will be further evaluated based on your responses to the assessment questionnaire to determine your level of experience. Please follow all instructions carefully when applying. Your responses must provide sufficient information to determine possession of experience and must be evidenced in your resume. Incomplete responses (e.g. see resume, or like), errors or omissions will affect your eligibility.
All qualified candidates will be assigned to a quality category: Best Qualified, Well Qualified, Qualified. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Your qualifications will be further evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Customer Service, Leadership, Technical Competence, and Written Communication
The Category Rating Process does not add veterans' preference points but protects the rights of Veterans by placing them ahead of non-preference eligibles within each quality category. Veterans' preference eligibles who meet the minimum qualification requirements and who have a compensable service- connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).
To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12599689
To apply for this position, you must submit a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/817920600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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