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The Office of Management and Budget (OMB), Office of Performance and Personnel Management (PPM) is a component within the Executive Office of the President that helps Federal departments and agencies implement the commitments and priorities of the President.
The incumbent will serve as the Director of Federal Customer Experience leading implementation of the Administration's efforts to improve customer experience and service delivery.
11/04/2024 to 11/18/2024
$163,964 - $191,900 per year
GS 15
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
Not required
No
Permanent
Full-time
Competitive
15
Yes
Yes
Yes
DE-12560050-24-BS
817267800
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
All U.S. Citizens
As a Supervisory Customer Experience Strategist, GS-0301-15, your typical work assignments may include the following:
This job does not have an education qualification requirement.
If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.
If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date you submit your application. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx).
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp.
Employment Information Resources - Resource Center: https://help.usajobs.gov/index.php/Main_Page
Applicants are strongly encouraged to apply online if at all possible. Applying online, through your USAJOBS account, will expedite the application process and allow you to check your application status as well as verify the documentation submitted with your application. If you utilize the Alternate Application method, your USAJOBS account will not display this application and you will not receive status updates.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your résumé and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Administration and Management, Manages and Organizes Information, Partnering, and Strategic Thinking
Category Rating Procedures: If you meet the minimum qualifications, you will be placed in one of the following categories: Highly-Qualified, Well-Qualified, or Qualified.
Resume review: Subject matter experts (SMEs) will review your resume to determine your qualifications for this position based on the required specialized experience. Your resume should demonstrate how you meet all aspects of the specialized experience statement. SMEs will not review additional information beyond your resume (e.g., links embedded in your resume will not be opened).
Veterans: Pending the outcome of the SME review, qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. This position is not considered scientific/professional. Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on www.fedshirevets.gov.
If you are determined qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Preview the Assessment Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12560050.
Interagency/Career Transition Assistance Program (I/CTAP) Eligibles: If you have never worked for the federal government, you are not I/CTAP eligible. View information about I/CTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under I/CTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history, titles of positions held, series, grade, or academic career. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, curriculum vitae, or any other written form you choose, then you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
After a tentative job offer, we will conduct a security background investigation and drug screening. If the drug screening is negative and security background is cleared, then a formal job offer will be extended to candidate.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/817267800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Begin a challenging and exciting career with the Executive Office of the President (EOP) providing support to the President of the United States. The EOP is comprised of The White House, Executive Residence, Office of the Vice President, Office of the United States Trade Representatives, Office of Science and Technology Policy, Office of the National Drug Control Policy, Office of Management and Budget, Office of Administration, National Security Staff, Council on Environmental Quality, and Council of Economic Advisers. The EOP has responsibility for tasks ranging from communicating the President's message to the American people to promoting our trade interests abroad.
