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The Licensed Professional Mental Health Counselor (LPMHC) Supervisor directs the New Patient Access Team (NPAT) in Behavioral Health Services. The NPAT Supervisor reports directly to the Deputy Associate Chief of Staff for Behavioral Health (Deputy ACOS-BH), and ultimately to the Associate Chief of Staff for Behavioral Health (ACOS-BH).
10/29/2024 to 10/28/2025
$86,962 - $113,047 per year
GS 12
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-time
Excepted
None
Yes
No
No
CAZM-12591540-25-AO
816340300
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Current or former competitive service federal employees.
Current excepted service federal employees.
Current federal employees of this agency.
This job is open to current permanent Department of Veteran Affairs employees, current permanent Federal employees of other agencies, and all US Citizens.
The BH New Patient Access Team is responsible for managing new patient requests for behavioral health care, same-day access requests, behavioral health crises, and providing initial follow-up care for inpatient psychiatric hospitalization discharges. The incumbent is responsible for the planning, establishing, and implementing of policies and procedures for the NPAT throughout the El Paso VA Health Care System (EPVAHCS) and surrounding Community Based Outpatient Clinics (CBOCs); supervising staff for assigned program(s); and developing individual or group goals and objectives as well as monitoring, operating, evaluating, coordinating, and overseeing services in assigned program(s) for EPVAHCS.
Program Management Responsibilities:
- Exercise administrative, programmatic, clinical and academic oversight of assigned programs to ensure delivery of quality services in coordination with the Assistant Chief of BHS and ACOS of BH where appropriate.
- Coordinates and integrates the programs into a comprehensive package of services that meet the evolving needs of the Veteran population that comply with the Uniform Mental Health Services handbook (VHA Handbook 1160.01) and VHA's Mental Health Operating Plan. Serves as the alternate spokesperson and advocate for assigned programs as determined by the ACOS of BH.
- Directs patient care needs assessments; identifies gaps in services and supports strategic planning and program development to meet those needs. Within the local planning process, develops short- and long-range goals and objectives for provision of Behavioral Health within assigned program(s).
- Integrates the NPAT program services into primary functions of the organization.
- Coordinates and develops requests for programs such as but not limited to both human and budget resources, space, staffing, equipment and supplies.
- Develops and implements appropriate policies, procedures, plans and professional standards that guide and support assigned program(s).- Develops program review and evaluation to ensure that the access, quality of care, customer service, patient satisfaction and utilization management, efficiency dimensions of care are continuously evaluated and improved.
- Ensures compliances with all functions and standards of accreditation entities such as The Joint Commission (TJC) and the Commission on Accreditation of Rehabilitation Facilities (CARF) that are applicable to Behavioral Health programs (assessment of the patient; care of the patient; patient rights, organizational ethics; continuum of care, etc.).
- Ensures that programs, processes and procedures are in place to meet VHA performance measures and monitors. Uses chart reviews and data analytic methods to improve performance and quality problems.
Clinical Responsibilities:
- Provide clinical consultation to various disciplines and levels of training.Academic, Teaching,
Training Responsibilities:- Oversees, develops, coordinates and evaluates academic programs within the BH Service Line.- Involved in the training of students as appropriate.
Other Significant Responsibilities:
-In course of duties, has contact on a regular and recurring basis with individuals representing widely divergent backgrounds, interests and points of view. - Serves as a member of key EPVAHCS managerial bodies.
- Serves on System Redesign, Root Cause Analysis, employee candidate selection and other ad hoc committees, as designated by the ACOS of Behavioral Health.
Work Schedule: Monday to Friday 8:00am to 4:30pm
Telework: Adhoc-Available: (Employees who telework on an occasional, episodic, or short-term basis, and have completed required telework training and telework agreement.) (Portion of day acceptable)
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
This vacancy will remain open until filled. The first cut-off date is 11/05/2024. Additional applications will be referred as needed.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
The master's or doctoral degree must be fully accredited by the Council on Accreditation of Counseling and Related Educational Programs (CACREP). Verification of accreditation may be made obtained from: http://www.cacrep.org/directory/.
NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.
NOTE: If your school was accredited by (CACREP) at the time of graduation but is no longer listed on the http://www.cacrep.org/directory/ website, you must provide documentation of accreditation with your application packet.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Note: Applications will remain valid for 90 days from initial submission, interested applicants must update application through USAJobs if you are still interested.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Area of Consideration- Eligible applications will be reviewed and referred in the following order:
1. Current permanent VA employees of the facility
2. All other VA employees.
3. Current permanent Federal employees of other agencies.
4. All other applicants.
Note: Veterans' Preference is not applicable to VA employees or employees of other Federal agencies.
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/28/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12591540.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/816340300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
Welcome to El Paso - a true Southwest Delight!
El Paso can serve as your base point for travel in any direction - within a few short hours you can ski in Ruidoso; take in the cultural ambiance of Albuquerque - perhaps play a few slots or catch a headline concert; arrive in Phoenix for professional sports; or a short detour to Tucson for beautiful hikes and farmer's markets. Just north of El Paso is Las Cruces, home to huge pecan orchards and agriculture. El Paso itself offers a dynamic community of local culture, military culture, Southwest charm and Tex-Mex served hot! We have year-round sports and outdoor recreation due to the abundant sunshine. Road cycling is a celebrated pastime - as is motorcycling through the mountain scenery. You can always find a new trail to hike - from the Franklin Mountains to Hueco Tanks. El Paso has tons to offer: an international airport, renown medical school, Spaceport America - host to Virgin Galactic; the largest US Army Installation, minor league baseball team.
