An official website of the United States government
As an IT Specialist (Customer Service)/ Technical Accessibility Specialist, you will focus on ensuring the accessibility of digital content in compliance with Section 508 regulations. You will also conduct audits for accessibility, research and implement AI-driven assistive technologies, provide technical guidance, and manage Information and Communication Technology (ICT) projects.
Learn more about this agency10/23/2024 to 10/24/2024
$103,409 - $167,336 per year
GS 13
1 vacancy in the following location:
Yes
Not applicable, this is a remote position.
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-time
Competitive
None
No
No
25-RGJ-12587175-DH
815384200
Accessibility Expertise, Compliance, and Consultation: The incumbent will act as a digital accessibility specialist, ensuring systems, websites, and digital products comply with Section 508 of the Rehabilitation Act and other accessibility directives. They will conduct audits and testing of websites, provide guidance and technical assistance, and analyze websites, applications, and products to improve compliance with accessibility policies.
Research, Development, and Technical Recommendations: The position involves conducting market and technology research on new and emerging information and communication technology (ICT) and testing methods. The incumbent will prepare reports, evaluate requirements, analyze alternatives, provide expert analysis and advice, and make authoritative recommendations to management.
Project Management, Systems Development, and Collaboration: The incumbent will work with the Office of the Chief Information Officer (OCIO) staff to plan, design, and test new systems. They will use the Systems Development Life Cycle (SDLC) to ensure successful completion of ICT projects, consult with customers, assess business needs, develop solutions, and monitor and evaluate contractor performance.
Procurement Evaluations and Recommendations: The individual will evaluate procurements for Section 508 compliance, assess accessibility documentation from vendors, and make recommendations based on the level of accessibility of these technologies to people with disabilities. They will also evaluate AI-driven solutions from vendors that claim to enhance accessibility.
Cross-functional Collaboration and Advocacy: The incumbent will collaborate on special cross-cutting initiatives and task force groups to review technologies, tools, and policies, or develop new accessibility-related initiatives. They will also navigate enterprise organizations and processes, providing consultation on information architecture and advising on accessibility issues during transitions.
This job does not have an education qualification requirement.
This announcement will be used to fill vacancies through OPM-authorized Direct Hire Authority due to Critical Hiring Need/Severe Shortage of Candidates. Veteran preference and traditional rating/raking of applicants do not apply. For more information on OPM's authorization of Direct Hire Authority, please visit: https://www.opm.gov/policy-data-oversight/hiring-information/direct-hire-authority/
Relocation expenses will not be paid.
This job opportunity announcement may be used to fill additional similar vacancies across OPM.
If you are unable to apply online and would like to request information about the Alternate Application process, please use the contact information at the bottom of this announcement.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. Applicants who meet minimum qualification requirements will be certified for further consideration. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job.
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp.
To apply for this position, you must provide a complete Application Package which includes:
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on 10/28/2024 to receive consideration.
To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
The questionnaire will assess your qualifications for the job, and will be used to identify well qualified ICTAP eligible applicants to be referred to the hiring manager for further consideration and possible interviews. Your ratings in this Assessment Questionnaire are subject to evaluation and verification based on the documents and references you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency during the probationary period.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application.
Once referred, you may be asked to complete a structured interview, written demonstration, and/or fit interview. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency during the probationary period.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application.
We expect to make a job offer within 40 days after the closing date of the announcement. After making a tentative job offer, we will conduct a suitability/security background investigation.
Generally, an agency may not request, orally, in writing, or electronically through the USA Jobs website or other electronic means, that an applicant for appointment for a position in the civil service disclose criminal history record information before the appointing agency extends a conditional offer of employment. However, there are exceptions to this rule for positions, such as the one covered by this vacancy announcement, for which the hiring agency is required to make a criminal history inquiry before extending an offer. Accordingly, we may ask about your criminal history for this position before making a conditional job offer. We may ask you to provide or authorize us to collect your criminal history information. We will give you more details on these inquiries, including providing any required release of information form(s).
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/815384200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
At OPM, we are champions of talent for the Federal Government. We lead Federal agencies in workforce policies, programs, and benefits in service to the American people. We will create a new vision of work, together, positioning the Federal Government as a model employer for past and present employees through innovation, inclusivity, and leadership. We will build a rewarding culture that empowers the workforce to solve some of our nation's toughest challenges. For information on OPM's goals and objectives, please refer to our Strategic Plan.
