This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/812677000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is the Administrative Support Assistant in the Prosthetic and Sensory Aids Service. The incumbent provides the primary administrative assistant to the Chief and others in the service, performing administrative, budgetary, and clerical duties to support the staff.
Learn more about this agency10/04/2024 to 10/10/2024
$39,576 - $51,446 per year
GS 5
1 vacancy in the following location:
No
No
Not required
No
Permanent
Full-time
Competitive
None
No
No
No
CAZM-12564663-25-AO
812677000
ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.
Responds to inquiries from veterans and staff relating to the Auto Adaptive Equipment, Clothing Allowance, Home Improvement Structural Alterations and Special Adaptive Housing programs and Appeals Process. Ensures that responses to customer inquiries and questions are in accordance with appropriate policy and regulation.
Serves as the primary point of contact for the Program. Answers incoming calls referring visitors to appropriate person or providing information about the office, its functions, and standard operating procedures, etc. Screens calls and personally answers calls when the requested information concerns
routine and procedural requirements. Screens the management and staff member calls and determines if the call requires their attention. Receives, schedules, refers, and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to the general public.
Acts as Service Level Advocate addressing any concerns or questions from veterans to ensure clarity and customer satisfaction. Ensures that all inquiries are initially addressed, and followed up on in the appropriate amount of time.
Provides general clerical public contact support services such as Supplies the requested information when the question concerns information the employee is familiar with or can easily get (e.g., status of reports, suspense dates, procedural requirements.
Provides administrative support for the Amputee Clinic Team and the Major Medical Equipment Team, maintaining the clinic schedules, notifying all patients, arranging for travel when necessary, and providing the clerical support for the clinic visit. Ensures the pre-requisite information is recorded in the patient's record prior to the scheduled visit.
Receive all grant applications and supporting documents, review for completeness and return incomplete applications to Veterans with letter. Assist veterans with questions, concerns and processes of the program.
Assist Prosthetic Representatives with researching payment status by using VARO Vets Net computer program, researching CPRS data to gather necessary processing information and assist to resolve problems. Assist veterans with questions, concerns and processes of the program. Schedule
appointments for clothing allowance evaluations.
Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication. Edits, composes, and prepares letters, reports, correspondences, other typed/written documents for accuracy, completeness, public presentation, and submittal. Researches files and assembles background information on the subject of incoming material prior to referral.
Prepares, executes, and/or tracks program specific information, such as congressional inquiries and contracts within the organization unit.
Schedules appointments, coordinates meetings, and/or schedules conferences. Performs general calendar maintenance clerical such as maintaining calendars and recording appointments, arranging for meeting and small conferences, as well as various other administrative details. Independently schedules supervisor/staff member time based on knowledge of preferences and commitments. Maintains the appointment calendar, schedules appointments, reminds supervisor/staff members of the subject matter prior to the meeting, and makes administrative arrangements as required.
Serves as liaison with IT to test new prosthetic software prior to installation.
Gathers data and prepares slides for management presentations. Performs office automation duties using such software applications as electronic mail, desk-top publishing, calendar, spreadsheet, database, and/or graphics. Assists other users with regard to selection of applications, training on a
variety of standard application packages, and selection of appropriate formats and procedures for each task. Integrates several types of software to generate specific working documents and forms such as spread sheet, database, word processing, desk-top publishing, graphics, and other similar products. Selects appropriate system, application, and format.
Work Schedule: Monday to Friday 8:00am to 4:45p,
Position Description Title/PD#: Administrative Support Assistant/PD01247A
Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.
Note: This is a Bargaining Unit Position.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.
Documents Accepted:
All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 10/10/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12564663.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/812677000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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OUR MISSION: To fulfill President Lincoln's promise - "To care for those who have served in our nation's military and for their families, caregivers, and survivors. How would you like to become a part of a team providing compassionate care to Veterans?
Welcome to El Paso - a true Southwest Delight!
El Paso can serve as your base point for travel in any direction - within a few short hours you can ski in Ruidoso; take in the cultural ambiance of Albuquerque - perhaps play a few slots or catch a headline concert; arrive in Phoenix for professional sports; or a short detour to Tucson for beautiful hikes and farmer's markets. Just north of El Paso is Las Cruces, home to huge pecan orchards and agriculture.
The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries.
The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.
DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.