This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/810604000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This IT Service Desk Manager position is located in the U.S. Agency for Global Media (USAGM), Office of Technology, Services, and Innovation. The incumbent directs, manages, and supervises the technical staff of the Computer System Support Division which manages the agency's tier 1 and tier 2 support teams. The organization is responsible for managing 24-hour, 365-day support services for users of information technology systems, including software, hardware, and project-based activities.
Learn more about this agency09/20/2024 to 10/03/2024
$139,395 - $181,216 per year
GS 14
1 vacancy in the following location:
No
Yes—as determined by the agency policy. Position is eligible for telework but is not a remote eligible position.
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-time
Competitive
None
Yes
No
Yes
DE-12540642-24-KT
810604000
Federal employees who meet the definition of a "surplus" or "displaced" employee.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Career transition (CTAP, ICTAP, RPL), the public, Veterans; All U.S. Citizens.
As a IT Service Desk Manager, you will be responsible for duties to include, but are not limited to:
Education is not required for this grade level. It cannot be used for qualification purposes.
Preferred Qualifications: An ideal candidate for this position would have:
You will be evaluated for this job based on how well you meet the qualifications above.
Once your application package has been received, a review of your qualifications will be made to ensure you meet the job requirements and competencies required for this position.
Competencies:
The following documents are required by 11:59 p.m. Eastern Time (ET) on the closing date for your application package to be complete. Encrypted or ineligible documents may result in loss of consideration.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource Specialist listed in this vacancy announcement.
Once the online questionnaire and application package is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/810604000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
United States Agency for Global Media (USAGM) operates one of the world's largest news media operations, bringing editorially independent news, information, and discussions to an overseas weekly audience of approximately 400 million people worldwide via radio, television, internet, and social media. Our news networks serve as an example of free and independent press in more than 100 countries and in more than 60 languages.
USAGM oversees five major international news networks: the Voice of America (VOA), Radio Free Europe/Radio Liberty, Radio/Television Marti (RFE/RL), Radio Free Asia (RFA), and the Middle East Broadcast Networks (MBN). We also oversee the Open Technology Fund (OTF) to develop technologies that allow audiences and journalists in authoritarian and other unfree countries to safely and securely access news and information online. Our Mission Support staff provide critical administrative and operational support across the entire agency.
Our agency is unique in the federal government: we create, produce, and broadcast news around the world for foreign audiences in countries that limit or block access to a free press. A statutory firewall ensures that USAGM's networks have editorial independence, meaning our news is free from any partisan or political interference, and adheres to the highest professional standards of journalism.