This job announcement has closed

This position is located in the Department of Homeland Security, Office of the Chief Information Officer, Customer Experience Directorate (CXD). The primary purpose of this position is to provide both technical and administrative leadership and direction to a CXD branch responsible for customer experience (CX) priorities, projects, or programs across the Department, with a strong focus on modern and human-centered design approaches for delivery.

Learn more about this agency

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Job canceled

Open & closing dates

04/25/2024 to 04/26/2024

This job will close when we have received 150 applications which may be sooner than the closing date. Learn more
Salary

$143,736 - $191,900 per year
The actual salary will fall in this range and be based on the geographic location of the individual(s) selected for this position.
Pay scale & grade

GS 15
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Location

1 vacancy in the following location:
- Anywhere in the U.S. (remote job)
Remote job

Yes
Telework eligible

Not applicable, this is a remote position.
Travel Required

Occasional travel - You may be expected to travel 1 - 5 nights per month for this position.
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-time
Service

Competitive
Promotion potential

15
Job family (Series)
- 2210 Information Technology Management
Supervisory status

Yes
Security clearance

Not Required
Drug test

Yes
Position sensitivity and risk

Non-sensitive (NS)/Low Risk
Trust determination process
- Suitability/Fitness
Announcement number

DE-12329511-24-DC
Control number

788096300

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Clarification from the agency

All U.S. Citizens

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As a SUPV IT Specialist (SYS ANALYSIS), GS-2210-15, you will direct a program segment that performs highly technical or specialized work bringing Department of Homeland's (DHS) Customer Experience priorities to bear. In addition to technical responsibilities as subject matter expert and key program manager, your role will support Customer Experience Directorate (CXD) and Office of the Chief Information Officer (OCIO) leadership in leading the CXD organization to ensure its mission success, help set the strategic direction for the Division or Branch and perform the full range of supervisory personnel management responsibilities.

Provide operational leadership and direction to employees and contractors and perform a range of supervisory responsibilities including resourcing, staff development, conflict resolution, performance management, approving leave and travel requests, certifying time and attendance, monitoring budgets, launching corrective actions, and resolving employee issues.
Translate customer learnings into services and product features meeting the needs of users.
Serve as Product Management subject matter expert on a plethora of issues. This may include guiding development teams, user feedback analysis, prioritizing features, feasibility assessments, or ensuring alignment with goals that meet customer needs.
Lead a team of SMEs (which may include but not limited to Human-Centered Designers, Customer Experience Strategists, Software Engineers, Product Managers, and other specialized skillsets) to ensure it meets project needs and has the levels of skill competence needed through performance feedback, training, hiring, and support for professional growth.
Bring end users to the forefront when designing and building government services, creating solutions at scale with modern best practices in mind, and improving the way DHS serves millions of people.
Build accessibility, equity, diversity and inclusiveness into products or services from the ground up, including procurement.
Use effective levers for improving government services based upon quantitative and qualitative data and leverage it to inform product, platform, or service decisions.
Serve as a liaison to high-ranking stakeholders within DHS and partner agencies informing them of program activities, performance, and risks.
Partner with advisory board, federal agencies, and other stakeholders and communities to understand current and emerging organizational needs, strategies, and desired outcomes, and determine how to effectively support those.

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Conditions of Employment

You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
Males born after 12/31/59 must be registered or exempt from Selective Service (see http://www.sss.gov/).
One-year probationary period may be required.
A pre-employment drug test will be required.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
License required: No
Pre-employment physical required: No
This is a non-bargaining unit position.
Permanent Change of Duty Station (PCS) Expenses will not be paid.
Financial Disclosure: Incumbent is required to file an OGE Form 450, Confidential Financial Disclosure Report, upon appointment and will be required to file annually.
Promotion Potential: This position is at the full performance level.
Supervisory Probationary Period: This is a supervisory position. Under provisions of the Civil Service Reform Act, first time supervisors and/or managers will be required to serve a 1-year probationary period. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.
Irregular Duty Hours: The employee may be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays and/or overtime, and/or 24/7 shift schedules, and/or on-call and standby duty status.
Travel: Work may occasionally require travel away from the normal duty station on military or commercial aircraft.
Shift Work: May be required to work in shifts on a rotational basis in support of24 hour operations.

Qualifications

MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required IT-related experience demonstrating each of the four competencies and the specialized experience for the grade level to which you are applying:

Required Competencies:

Attention to Detail- Developing IT plans; and
Customer Service - Recommending changes to IT plans and strategies; and
Oral Communication- Clearly communicating goals and expectation for IT projects/program activities; and
Problem Solving- Developing strategies that help improve IT policies or procedures and planning.

AND

Specialized Experience:GS-15: Applicant must demonstrate one full year of specialized experience comparable in scope and responsibility to the GS-14 level in the Federal service (obtained in either the public or private sectors) performing the following duties:

Leading a product delivery team or a cross-functional team to develop products and services in an iterative environment; and
Making data driven decisions rooted in user research; and
Assessing organization information systems to ensure compliance with the law, policies, procedures, and practices; and
Communicating with stakeholders at leadership level to provide information regarding product direction.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. ONLY the first three (3) pages of your resume, starting at your work experience will be reviewed to make an eligibility/qualifications determination.

All qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final job offer to onboard, please complete the onboarding forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.

Background Investigation: To ensure the accomplishment of its mission, the Department of Homeland Security (DHS) requires each and every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully complete a background investigation for a Public Trust as a condition of placement in this Non-Sensitive position. This review includes financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

Pursuant to Executive Order 12654 and DHS policy, DHS is committed to maintaining a drug-free workplace and, therefore, conducts random and other drug testing of its employees in order to ensure a safe and healthy work environment. Headquarters personnel in safety- or security-sensitive positions are subject to random drug testing and all applicants tentatively selected for employment at DHS Headquarters are subject to drug testing resulting in a negative test result.

Veterans' Preference: For more information on veterans' preference see http://www.fedshirevets.gov/.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Interagency/Career Transition Assistance Program (ICTAP/CTAP): This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: http://www.opm.gov/rif/employee_guides/career_transition.

If you are unable to apply online contact Philadelphia@opm.gov.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on your responses to application questionnaire items focused on critical technical competencies, a structured resume review, and possibly a subject matter expert interview. We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will use an Assessment Questionnaire to place you in one of three categories based on your experience, education and training. The following competencies (knowledge, skills, abilities, and other characteristics) will be evaluated:

Manages Human Resources
Oral Communication
Planning and Evaluating
Team Building
Technical Competence

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Application Questionnaire: Applicants must complete an experience-based questionnaire as part of the application process. Applicants identified as meeting minimum qualifications for the position move on to the next phase of the assessment process.

Structured Resume Review: Subject matter experts (SMEs) will review your resume to determine your technical qualifications for this position based on the required specialized experience. SMEs will review ONLY the first three (3) pages of your resume, starting at your work experience.SMEs will not review additional information beyond your resume (e.g., links embedded in your resume will not be opened). Applicants passing the structured resume review will move on to the next phase of the assessment process.

Ranking and Preference: Veterans' preference will be applied to applicants who move forward after the above assessment hurdles are complete. This is a competitive vacancy announcement advertised under Delegated Examining Authority. Selections made under this vacancy announcement will be processed as new appointments to the civil service. Current civil service employees would therefore be given new appointments to the civil service; however, benefits, time served, and all other Federal entitlements would remain the same. If you meet the minimum qualifications, and the passing grade for the online assessment, your application will be evaluated under Category Rating and Selection procedures for placement in one of the following categories:

Best Qualified - for those who are superior in the evaluation criteria
Well Qualified - for those who excel in the evaluation criteria
Qualified - for those who only meet the minimum qualification requirements

Subject Matter Expert (SME) Interview: At this phase, if you are best qualified, you may be referred to the hiring manager for consideration and a Subject Matter Expert (SME) Interview may be required to further assess your technical qualifications relative to the required specialized experience.

To preview the assessment questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12329511

Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

To apply for this position, you must submit a complete Application Package which includes:

1. Your resume showing a detailed description of your job-related qualifications that includes beginning and ending dates with the month and year and hours worked per week (if less than 40) for each paid and non-paid work experience job title listed. IMPORTANT NOTE: ONLY the first three (3) pages of your resume, starting at your work experience will be reviewed to determine your technical qualifications for this position based on the specialized experience. Additional information beyond your resume (e.g., links to additional information) will not be reviewed.

2. Other supporting documents (only submit if applicable to you):
- Are you claiming veterans' preference?
  - Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or other notice form
  - If you are claiming 10-point veterans' preference, in addition to the DD-214, you must also submit a Standard Form 15 (Application for 10-Point Veteran Preference) and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other required documentation based on your preference.
  - If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date you submit your application. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
- Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit:
  - A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
  - A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
  - A copy of your latest performance appraisal including your rating; and
  - Any documentation from your agency that shows your current promotion potential.
- Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
  - Position title;
  - Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
  - Agency; and
  - Beginning and ending dates of appointment.
- Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials. You must remove your image from any badges, licenses, etc.
- Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 05/02/2024 to receive consideration.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

The application process is as follows:
1. To begin the application process, click the Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account https://my.usajobs.gov/Account/Login. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Agency contact information

Philadelphia Services Branch

Email

Philadelphia@opm.gov

Learn more about this agency

Next steps
We will notify you of the outcome after each step of the recruitment process has been completed. The tentative timeline is described below:
- April 2024: Job opportunity announcement open.
- May 2024: Reviewing resumes.
- June 2024: Possibly subject matter expert interviews.
- July 2024: Selections begin to be made.
Note: This announcement may be used to fill additional vacancies during the next 90 days. This could result in a few or many vacancies being filled from this announcement. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

For more information on applying for Federal employment, please click here.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Help

To apply for this position, you must submit a complete Application Package which includes:

1. Your resume showing a detailed description of your job-related qualifications that includes beginning and ending dates with the month and year and hours worked per week (if less than 40) for each paid and non-paid work experience job title listed. IMPORTANT NOTE: ONLY the first three (3) pages of your resume, starting at your work experience will be reviewed to determine your technical qualifications for this position based on the specialized experience. Additional information beyond your resume (e.g., links to additional information) will not be reviewed.

2. Other supporting documents (only submit if applicable to you):

Are you claiming veterans' preference?
- Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or other notice form
- If you are claiming 10-point veterans' preference, in addition to the DD-214, you must also submit a Standard Form 15 (Application for 10-Point Veteran Preference) and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other required documentation based on your preference.
- If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date you submit your application. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit:
- A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
- A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
- A copy of your latest performance appraisal including your rating; and
- Any documentation from your agency that shows your current promotion potential.
Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
- Position title;
- Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
- Agency; and
- Beginning and ending dates of appointment.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials. You must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

Help

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 05/02/2024 to receive consideration.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

The application process is as follows:

To begin the application process, click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account https://my.usajobs.gov/Account/Login. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Agency contact information

Philadelphia Services Branch

Email: Philadelphia@opm.gov

Learn more about this agency

Next steps

We will notify you of the outcome after each step of the recruitment process has been completed. The tentative timeline is described below:

April 2024: Job opportunity announcement open.
May 2024: Reviewing resumes.
June 2024: Possibly subject matter expert interviews.
July 2024: Selections begin to be made.

Note: This announcement may be used to fill additional vacancies during the next 90 days. This could result in a few or many vacancies being filled from this announcement. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

For more information on applying for Federal employment, please click here.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

This job announcement has closed

Help

Job canceled

Open & closing dates

04/25/2024 to 04/26/2024

This job will close when we have received 150 applications which may be sooner than the closing date. Learn more
Salary

$143,736 - $191,900 per year
The actual salary will fall in this range and be based on the geographic location of the individual(s) selected for this position.
Pay scale & grade

GS 15
Location

1 vacancy in the following location:
- Anywhere in the U.S. (remote job)
Remote job

Yes
Telework eligible

Not applicable, this is a remote position.
Travel Required

Occasional travel - You may be expected to travel 1 - 5 nights per month for this position.
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-time
Service

Competitive
Promotion potential

15
Job family (Series)
- 2210 Information Technology Management
Supervisory status

Yes
Security clearance

Not Required
Drug test

Yes
Position sensitivity and risk

Non-sensitive (NS)/Low Risk
Trust determination process
- Suitability/Fitness
Announcement number

DE-12329511-24-DC
Control number

788096300

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/788096300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

SUPV IT Specialist (SYSANALYSIS)

Summary

Overview

Open & closing dates

Salary

Pay scale & grade

Location

Remote job

Telework eligible

Travel Required

Relocation expenses reimbursed

Appointment type

Work schedule

Service

Promotion potential

Job family (Series)

Supervisory status

Security clearance

Drug test

Position sensitivity and risk

Trust determination process

Announcement number

Control number

This job is open to

Clarification from the agency

Duties

Requirements

Conditions of Employment

Qualifications

Education

Additional information

How You Will Be Evaluated

Agency contact information

Next steps

Required Documents

How to Apply

Agency contact information

Next steps

Fair & Transparent