An official website of the United States government
WHAT IS THE WAGE AND INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.
See "Other Information" for Locations.
Learn more about this agency08/14/2020 to 06/16/2021
$34,916 - $45,393 per year
GS 05
No
Not required
No
Permanent
Full-time
Competitive
07 - Promotion potential for GS-0592 Tax Examining Technician is GS-07. Promotion potential for GS-0962 Contact Representative is GS-08.
No
No
20OGD-WIB0632-0592-05
576228400
IRS Career/Career Conditional Employees. Submission Processing Employees located in Fresno, CA.
WHAT IS THE CUSTOMER SERVICE RESKILLING ACADEMY? The Reskilling Academy is designed to assist IRS Submission Processing employees in Fresno, CA, in transitioning to a new career path within the Service. The primary goal is to support these employees in developing the skills necessary to qualify for higher grade opportunities in the customer service and tax examining fields. To achieve this, these employees will choose a path based on their interests and skills, participate in and complete multiple phases of structured training and assessments, and emerge fully certified and qualified to enter into a continuing position in a new area of expertise.
WHAT DOES A TAX EXAMINING TECHNICIAN DO? As a Tax Examining Technician, commonly referred to as a Tax Examiner, you will resolve inquiries regarding tax account issues such as tax delinquency, adjust taxpayer accounts and provide information about general Service procedures. In this role, you will analyze and take appropriate actions on tax accounts and may advise taxpayers of enforcement actions. They handle a variety of tax returns, related schedules, and other documentation. Your assignments may include communicating with taxpayers and their representatives regarding their accounts on correspondence issued. This position starts at a grade 5 level, with promotion potential to the grade 6 and 7 level.
WHAT DOES A CONTACT REPRESENTATIVE DO? As a Contact Representative, commonly referred to as a Customer Service Representative, you will carry out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. In this role, you will provide administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, you will assist the customer in providing authoritative technical and procedural information by phone, written or electronic mail correspondence. The contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. This position starts at a grade 5 level, with promotion potential to the grade 6, 7, and 8 level.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
This is a formal development program. This opportunity is currently open to Fresno Submission Processing employees at the grade 2, 3 and 4 level, who are performing at or above the fully successfully level in their current position. Applicants selected to participate in the Customer Service Reskilling Academy will have the opportunity to gain the skills necessary to qualify for a Tax Examiner, Customer Service Representative, or similar positions should they come available. Applicants must successfully complete all phases of training and assessments to be eligible for placement in one of these positions. Applicants unable to successfully complete the required training will be removed from the training academy and will return to their normal duties.
* Must have a fully successfully or above annual performance rating.
You must meet the following requirements by the closing date of this announcement.
Upon entrance into the Customer Service Skills Academy, applicants will be assigned to one of two tracks, either the Tax Examiner or Customer Service Representative training track. This will be based on your current level of experience, education, training, past performance, awards, and interests. Applicants successfully completing all phases of the training and assessments associated with the track to which they are assigned will receive a Skills Achievement Certification and will be placed in a Tax Examiner, Customer Service Representative, or other similar positions should they come available.
GS-5 LEVEL: To qualify at this level, you must demonstrate experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Applicants successfully completing the Customer Service Skills Academy will receive a Skills Achievement Certification demonstrating their completion of an accelerated training program that demonstrated the skills, knowledges, and abilities necessary to meet these requirements. Applicants successfully completing the training will have successfully demonstrated the necessary skill level in the following: Customer Service, Listening, Managing and Organizing Information, Problem Solving, Oral Communications and Speaking, Technical Knowledge, and Technology Application. In addition to the above skill areas, applicants pursuing the Tax Examiner training track will have: IRS Tax Related Operations and Research in IRS Reference Sources, and applicants pursuing the Customer Service Representative training track will have: Arithmetic and Mathematical Reasoning, Decision Making, and Writing.
In addition to the above, you must meet the requirements described below:
- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
200+ positions are located in Wage & Investment, Customer Acct Services (CAS), Submission Processing, training will be held at 5045 E. Butler, Fresno, CA.
POSITION DESCRIPTIONS: Various position descriptions-developmental program
A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx
CONDITIONS OF EMPLOYMENT:
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.
Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/
Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral: All eligible applicants will be referred in score order, based on the number of vacancies available, for consideration in the selection process. Applicants selected will be notified of their tentative start date to begin training in the Customer Service Skills Academy. Due to COVID-19, start dates will be staggered over the next 12 months.
A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips
Career Transition Assistance Plan (CTAP) DOCUMENTATION
If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.
IRS Reassignment Preference Program (RPP)
You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
PERFORMANCE APPRAISAL/AWARDS
Submit a copy of your most recent completed performance appraisal.
IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
EDUCATION DOCUMENTATION
If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time.
An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This is an open continuous roster announcement which allows applicants to apply up to the last cutoff date listed in the announcement. The roster open period is 8/14/2020 through 06/16/2021. The roster will be used to fill an anticipated 200+ vacancies throughout the next 12 months. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available. Applicants wanting to be considered for the first class must submit their application by 11:59 pm ET on 8/27/2020. Applicants applying after 8/27/2020 will be considered for future classes as they are scheduled.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date indicated above to be considered for the first class. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Jamey Magee at jamey.l.magee@irs.gov if you require this for any part of the application and hiring process.
If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.
You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/576228400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world’s biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all.
The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged and supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.
