An official website of the United States government
Serves as a senior IT Operations and Service Program Manager for the full spectrum of IT related activities, strategies, objectives, and goals in support of the Department's mission.
Serves as the trusted advisor and expert on OIT products and services, service levels, costs, budgets, escalation procedures, and fulfillment processes for ITOPS business functions.
This position is located in Washington DC.
06/01/2020 to 06/15/2020
$131,239 - $181,500 per year
SL 00
1 vacancy in the following location:
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-Time
Competitive
None
No
Yes
20-10753644-LR
569711100
The ITOPS Program Manager is responsible for monitoring issues and developing and presenting information and technical guidance to effect open communication, coordinated efforts, and the establishment of comprehensive practices and basic policies controlling Department-wide activities to improve the services that ITOPS provides. The responsibilities include, but are not limited to:
-Incumbent is delegated full leadership authority and is accountable to ITOPS ADAS and Executive Directors for End User Operations (EUO), Enterprise Command Operations (ECO), Infrastructure Operations (IO), Solution Delivery (SD), and Service Management and Planning (SMP) to understand ITOPS existing solutions and capabilities, identify new priorities, guide and advise them on needed IT solutions, manage the OIT response to those needs, and oversee the resolution of all ITOPS issues.
-Develops and cultivates relationships with ITOPS Executive Directors, business partners, leaders, and stakeholders to help articulate critical business requirements identifying the direction and impact on systems and programs, synthesizing input from ITOPS stakeholders coupled with research and analysis findings, and developing and executing detailed implementation strategies.
-Provides technical oversight on contractual agreements regarding optimal solutions and
associated costs with the intent of effective account management to drive an IT service and
product, ensuring proper and adequate integration of technical, contractual, fiscal, and
logistical issues.
-Represents the Associate Deputy Assistant Secretary, ITOPS and the CIO by providing VA business partners an IT executive partner with whom they can jointly strategize and plan IT support and funding requests, identify priority efforts jointly with the business partner, and address acute operational issues in order to meet evolving business demands.
-Operates as the lead point of contact and technical expert for all matters specific to ITOPS account management portfolios, builds and maintains strong, long lasting business relationship, and develops a trusted advisor relationship with ITOPS ADAS and executive
This job does not have an education qualification requirement.
You will be evaluated for this job based on how well you meet the qualifications above.
Step 1: Review of resume for minimum qualifications (not to exceed 5 pages).
Step 2. SL Panel review to determine Best Qualified applicants for referral to selective official.
Step 3. Approval by the Selecting Official (may include additional screening such as interviews, background and reference checks)
A complete application for this position includes the following items:
1. Resume which demonstrates your experience, accomplishment, training, education and awards reflecting your ability to meet each of the MANDATORY Knowledge, Skills and Abilities required for this position. Elaborate on your experience and accomplishments, highlighting your level of responsibilities, scope and complexity of programs managed, work objectives met (results of your efforts), policy initiatives and level of contact. Ensure your resume does not exceed five (5) pages. Information beyond the five page resume will not be evaluated. DO NOT submit the application form OF-612, Optional Application for Federal Employment in lieu of a resume. DO NOT submit separate narrative responses to address the technical qualifications.
2. Your resume should include three references with at least one being the current or prior supervisor. Reference(s) will not be contacted without your permission.
3. Complete responses to the Occupational Questionnaire.
4. Proof of competitive status: (Proof consists of an SF-50 showing career/career conditional status in the competitive service.)
5. Documentation in support of eligibility under a special hiring authority. (e.g. DD-214 for VEOA, CTAP/ICTAP, Schedule A authority, etc.).
Non-Competitive Consideration: You are considered a non-competitive applicant if you are on a current career Senior Level (SL) appointment; an individual with SL reinstatement eligibility; or a current career Senior Executive Service (SES) member who has competitive service reinstatement eligibility (at any grade level) to any position in the competitive service. You may be considered non-competitively for appointment to this position if you meet the qualifications requirements. Proof of non-competitive eligibility is required. Proof consists of an SF-50 showing career/career conditional status on an SL appointment, or SES General or SES Career Reserved status and for SES members, proof of Qualifications Review Board (QRB) certification.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Your complete application must be received by 11:59 pm EST on the 06/15/2020, in order for you to be considered. Please read all instructions before you begin.
To begin click the Apply Online button and follow the prompts to register, and submit all required documents. To return to your saved application, log in to your USAJOBS account at http://www.usajobs.opm.gov/ and click on "Application Status". Click on the position title and select Apply Online to continue.
The Corporate Senior Executive Management Office (CSEMO) will review all applications to determine if applicants meet the minimum qualifications for this position as outlined in the Resume. Those who meet the minimum qualifications will be referred to a panel of SES members for rating and ranking. The SES panel will recommend a list of Best Qualified to the selecting official for final review/selection.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/569711100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
To fulfill President Lincoln's promise -"To care for him who shall have borne the battle, and for his widow, and his orphan"- by serving and honoring the men and women who are America's Veteran
