This job announcement has closed

This position serves as Customer Assistance Branch Chief, Customer Engagement Office (CEO), Office of the Chief Information Officer (OCIO), Office of the Chief Operating Officer (OCOO), Centers for Disease Control and Prevention.

Learn more about this agency

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Hiring complete

Open & closing dates

04/08/2020 to 04/22/2020
Salary

$133,602 - $170,800 per year
Pay scale & grade

GS 15
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Location

1 vacancy in the following location:
- Atlanta, GA
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - You may be expected to travel 5% Domestically.
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-Time
Service

Competitive
Promotion potential

15
Job family (Series)
- 2210 Information Technology Management
Supervisory status

Yes
Security clearance

Other
Drug test

No
Position sensitivity and risk

High Risk (HR)
Trust determination process
- Suitability/Fitness
Announcement number

HHS-CDC-M1-20-10756361
Control number

565012600

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As a Supervisory Information Technology Specialist (CUSTSPT/INFOSEC) you will:

Improve end-to-end experience of OCIO customers and fosters a customer-first mentality by facilitating the day-to-day point of contact.
Work with other OCIO units to better understand technology users' experiences and align OCIO products and services to customer needs.
Manage and coordinate product, service, systems and infrastructure help desk, and monitors OCIO supported device deployment and refresh activities.
Maintain a highly reliable, round-the clock customer support center(s) for all CDC users.
Coordinates with other CDC organizations, vendors, and CDC contractors in the management of helpdesks, and the CDC Customer Support Centers (CSC) and Customer Solution Accelerators (CSA).
Manage and direct CDC-wide IT Meeting Management Technologies activities to include voice and web conferencing services and capabilities, online video libraries, video streaming support, support and maintenance of video room units, technical stewardship of CDC's video bridges.
Coordinate the management and technical oversight of centralized contracts.
Provide leadership and managerial direction to subordinate staff responsible for providing information security management and the rigorous application of cybersecurity/information assurance policies, principles, and practices.
Direct and manage the operations of the Branch with primary responsibility for providing leadership and guidance to Branch staff.

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Conditions of Employment

US Citizenship is required.
Background Investigation is required.
E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant.
Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
One-year probationary period may be required.
Travel, transportation, and moving expenses will be paid: No
Bargaining Unit Position: No
Drug Screening Required: No
Recruitment Incentive may be authorized: No
Annual Leave for non-federal service may be authorized: No
Research position: No
Promotion potential: No
Supervisory position: Yes
Since this is a supervisory position, candidates must also have demonstrated or shown the potential to develop the necessary knowledge, skills, and abilities. A supervisory probationary period may be required. Applicants should describe any previous experience or responsibilities which could be used in relation to the supervisory requirements of this position.
Time in grade (TIG) must be met within 30 days of the closing date of the announcement.
Current or Former Political Appointees: Agencies must seek prior approval from the Office of Personnel Management (OPM) before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Current or Former Political Appointees: Submit SF-50.
All qualification requirements must be met by the closing date of the announcement.
Public Trust/High Risk Background Investigation (6) is required.

Qualifications

Applicants must have at least one year of specialized experience at or equivalent to the GS-14 in the Federal service as defined in the next paragraph.

Specialized experience is experience which is directly related to the position which has equipped the applicant with the particular knowledge, skills and abilities (KSAs) to successfully perform the duties of the position to include experience managing and coordinating product, service, systems and infrastructure; overseeing research and development for enterprise meeting management technologies; and evaluating the impact of new cybersecurity guidance on current programs and recommends changes to existing policies and processes.

Applicant also must have IT related experience demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication and Problem Solving.1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

CDC Financial Disclosure -OGE form 450 Holding ourselves to a higher standard; the Centers for Disease Control and Prevention inspires public confidence in its trust responsibilities and mission by maintaining high ethical principles. This position is subject to the confidential financial disclosure requirements of the Ethics in Government Act of 1978 (P.L. 95-521). Therefore, if selected, you will be required to complete a Confidential Financial Disclosure Report (OGE Form 450) to determine if a conflict or an appearance of a conflict exists between your financial interest and your prospective position with the agency. This Information will be required annually.

Education

There is no educational requirement.

Additional information

To Remain An Active Duty USPHS Commissioned Corps Officer

Join more than 6,500 highly qualified public health professionals as part of the U.S. Public Health Service. Overseen by the Surgeon General, you will be part of an elite and diverse team of professionals essential to public health leadership and exemplary clinical service
PHS Commissioned Corps Officers interested in performing the duties of this position with the Commissioned Corps, you are welcome to apply and receive a courtesy referral. Note that a courtesy referral is not a competitive civil service process and does not provide civil service status for the selected employee. Click Here for the comparison chart of Commissioned Corps ranks to civil service, which advises you on potential billet rankings.

Additional selections may be made within the same geographical location CDC-wide.

The utilization of shared certificates within multiple Centers of the Center of Disease Control and Prevention may be used from this vacancy announcement for specialties to include but not limited to: Applied Epidemiology, Behavioral Epidemiology, Chronic Diseases, Emergency Preparedness and Response, Emerging Infectious Diseases, Environmental Health, HIV/AIDS, Immunization, Infectious Diseases (e.g. Viral, Parasitic, etc.), Influenza, Malaria, Non-communicable Diseases, Outbreak Investigations, Sexually Transmitted Diseases (STDs), Surveillance, Tropical Medicine, Tuberculosis (TB), Viral Hepatitis, and/or Zoonotic Diseases.

If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference see http://www.usajobs.gov/Veterans

Males born after December 31, 1959 must be registered or exempt from Selective Service, www.sss.gov.

For information on "People with Disabilities" please see http://opm.gov/disability/PeopleWithDisabilities.asp
and https://www.opm.gov/policy-data-oversight/disability-employment/getting-a-job/sampleschedaletters.pdf.

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible see http://opm.gov/rif/employee_guides/career_transition.asp#ictap. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position.

To view the questionnaire, click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10756361

If you are unable to apply online or need to fax a document(s), view the following link for information regarding an Alternate Application.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

"Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS."

Once the application process is complete, a review of resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Collaboration / Partnering
Customer Service
Decision Making
Financial Management (2)
Flexibility
Information Security Risk Management Practices
Interpersonal Skills
IT Platform Knowledge
Performance Management
Project Management (2)
Resilience
Surveillance Systems
Team Building
Technology Management

Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

To apply for this position, you must submit a complete Application Package which includes:
1. Your résumé showing work schedule, hours worked per week, dates of employment and duties performed.
2. Other supporting documents:
- Cover Letter, optional
- Veterans Preference Documentation, if applicable
- Most recent SF-50, Notification of Personnel Action (The SF-50 should include your tenure code in Item Number 24 of the document)
- Schedule A Eligibility Letter, if you are applying as a Schedule A candidate
- Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal).
For Active Duty USPHS Commissioned Corps Officers
- Submit your latest Personnel Order (PHS-7063) as an USPHS Active Duty Commissioned Officer
Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

For Résumé and Application Tips visit: https://help.usajobs.gov/index.php/Tips.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

A complete application package must be submitted by 11:59 PM (EST) on 04/22/2020 of this announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

If you cannot apply online:

You are encouraged to apply online. If you are unable to apply online, please use the Alternate Application link listed in the Additional Information section of this vacancy announcement. Applicants are strongly encouraged to apply online if at all possible. Applying online, through your USAJOBS account, will expedite the application process and allow you to check your application. If you utilize the Alternate Application method, your USAJOBS account will not display this application and you will not receive status updates.

Agency contact information

CDC HELPDESK

Phone

(770) 488-1725

Email

HRCS@CDC.GOV

Address

CDC OD, Office of the Chief Operating Officer OCOO
1600 Clifton Road, N.E.
Atlanta, GA 30333
US

Learn more about this agency

Next steps

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 45 days of the closing date of this announcement.

You will receive notice via email once this process is completed (generally 4-6 weeks).
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Help

To apply for this position, you must submit a complete Application Package which includes:

Your résumé showing work schedule, hours worked per week, dates of employment and duties performed.
Other supporting documents:

Cover Letter, optional
Veterans Preference Documentation, if applicable
Most recent SF-50, Notification of Personnel Action (The SF-50 should include your tenure code in Item Number 24 of the document)
Schedule A Eligibility Letter, if you are applying as a Schedule A candidate
Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal).

For Active Duty USPHS Commissioned Corps Officers

Submit your latest Personnel Order (PHS-7063) as an USPHS Active Duty Commissioned Officer

Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

For Résumé and Application Tips visit: https://help.usajobs.gov/index.php/Tips.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

A complete application package must be submitted by 11:59 PM (EST) on 04/22/2020 of this announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

If you cannot apply online:

You are encouraged to apply online. If you are unable to apply online, please use the Alternate Application link listed in the Additional Information section of this vacancy announcement. Applicants are strongly encouraged to apply online if at all possible. Applying online, through your USAJOBS account, will expedite the application process and allow you to check your application. If you utilize the Alternate Application method, your USAJOBS account will not display this application and you will not receive status updates.

Agency contact information

CDC HELPDESK

Phone: (770) 488-1725
Email: HRCS@CDC.GOV
Address: CDC OD, Office of the Chief Operating Officer OCOO
1600 Clifton Road, N.E.
Atlanta, GA 30333
US

Learn more about this agency

Next steps

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 45 days of the closing date of this announcement.

You will receive notice via email once this process is completed (generally 4-6 weeks).

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

This job announcement has closed

Help

Hiring complete

Open & closing dates

04/08/2020 to 04/22/2020
Salary

$133,602 - $170,800 per year
Pay scale & grade

GS 15
Location

1 vacancy in the following location:
- Atlanta, GA
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - You may be expected to travel 5% Domestically.
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-Time
Service

Competitive
Promotion potential

15
Job family (Series)
- 2210 Information Technology Management
Supervisory status

Yes
Security clearance

Other
Drug test

No
Position sensitivity and risk

High Risk (HR)
Trust determination process
- Suitability/Fitness
Announcement number

HHS-CDC-M1-20-10756361
Control number

565012600

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/565012600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Supervisory Information Technology Specialist (CUSTSPT/INFOSEC)

Summary

Overview

Open & closing dates

Salary

Pay scale & grade

Location

Telework eligible

Travel Required

Relocation expenses reimbursed

Appointment type

Work schedule

Service

Promotion potential

Job family (Series)

Supervisory status

Security clearance

Drug test

Position sensitivity and risk

Trust determination process

Announcement number

Control number

This job is open to

Duties

Requirements

Conditions of Employment

Qualifications

Education

Additional information

How You Will Be Evaluated

If you are relying on your education to meet qualification requirements:

Agency contact information

Next steps

Required Documents

If you are relying on your education to meet qualification requirements:

How to Apply

Agency contact information

Next steps

Fair & Transparent