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This position is located at Navy Gateway Inns & Suites operation at Naval Support Activity Monterey. The purpose of this position is to plan, arrange, schedule, coordinate and deliver training while assisting management in providing adequate and timely training to lodging personnel to support NLP operating standards.
Learn more about this agency10/16/2019 to 11/11/2019
$19.74 - $21.71 per hour
NF 3
No
Occasional travel - Local
Yes—Negotiable
Permanent
Full-Time
Competitive
03
No
No
48-19
548931600
Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times.
Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provides information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
Implement, conduct, and administer training programs to support Navy Lodging Program service and operating standards. Evaluate performance and policy compliance, developing corrective measures as applicable.
Plans, develops, coordinates, markets, conducts and documents all lodging training and maintains comprehensive training programs for NGIS operations.
The incumbent must prepare and maintain an up-to-date local training schedule. Training will include the use of Navy approved training programs and approved non-Navy training materials. Work with the department heads to set up and conduct formal and/or informal training through the use of training tapes, books, lectures and other means of training.
Serve as primary liaison with the Regional Training Specialist to schedule training and may be required to prepare a training or conference room for outside contractor training.
The incumbent will provide guidance and direction to the department heads and employees in the development of the Individual Development Plans (IDP).
Responsible for ensuring mandatory annual training (EEO, Ethics, Prevention of Sexual Harassment, etc.) is conducted.
The incumbent must be familiar with the automated property management system (currently Epitome) and may be required to provide training on the system in the future.
Other related duties as assigned.
The incumbent must have at least 1 year training experience with a minimum one year experience in a lodging operation. The Certified Hospitality Department Trainer (CHDT) designation (or equivalent) or a diploma in hotel/hospitality management with an emphasis in training from an accredited institution of higher learning is preferred.
Must possess excellent communication skills and must possess fluent command of the English language, understand and use proper grammar, and be able to communicate clearly and effectively; to all levels of the organization, both verbally and in writing.
Must understand the daily operation of a hotel to include safety, environmental and fire prevention regulations and practices; hotel management procedures; and front desk, housekeeping, and maintenance operating principles and practices; and have a working knowledge of automated property management system(s).
Must be able to use basic computer software such as; Microsoft Word, Excel and Power Point and have an in-depth understanding of daily hotel operations with a working knowledge using automated property management system(s) .
Must have the ability to work independently and in harmony with all levels of personnel inside and outside the organization to include CNIC, regional and installation/site level staff.
Knowledge of techniques and leadership skills in supervising others and the ability to conduct and coordinate various types of training programs (i .e., STAR service, NGIS/Housekeeping Certification & Performance Package, etc) is required.
A selection may be made from the resumes/applications received at the first cut-off date. Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Salary is commensurate with experience and/or education.
Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resources Office to ensure consideration. The decision on granting reasonable accommodation will be on a case by case basis.
Military Spousal Preference (MSP): 1. Orders and Page 2 must be uploaded with your submission. 2. Military Spousal Preference applies to all positions in pay bands NF 1-3, CY positions, and equivalent Crafts and Trades position for which qualified.
Veterans Preference (VET): You must request for preference at the time you submit your application and attach a copy of your DD214 member page four to certify eligibility.
All required documents submitted for this position must indicate the announcement number, position title and full name of the applicant on each document.
Condition of employment: selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 30 days of employment. This is the DoD standard methods of payment of personnel.
All positions require a satisfactory completion of background check.
We are an E-Verify participant.
You are applying for a Federal Government position. Marijuana is a Schedule One drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law.
You will be evaluated for this job based on how well you meet the qualifications above.
Using the qualifications of the positions, a predetermined Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application. Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.
Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.
Military Orders Including Page 2 (Record of Dependent) for certification of spousal preference.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account.
Your application will be reviewed after the closing date of the announcement in which you have applied. The recruitment process takes an average of 2-3 weeks from closing date. Due to the volume of applications received, applicants may not be notified of non-selection. Management also reserves the right to cancel the vacancy announcement at any time during the recruitment process.
First Cutoff 10/28/2019
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/548931600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Naval Support Activity Monterey (NSAM) offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. NSAM provides competitive salaries, comprehensive benefits, and extensive professional development and training. The mission of the Fleet and Family Readiness (FFR) Programs is to maximize the physical, emotional and social development of the fleet, fighter and family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness, and Housing Programs. We provide direct and support services to all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), Navy Gateway Inns & Suites (NGIS), and Navy Getaways throughout the FFR Program.
Home to over 15 tenant commands, NSA Monterey MWR (NSAM MWR) provides primary support to the Naval Postgraduate School (NPS), Navy Research Lab (NRL), and the Fleet Numerical Meteorology and Oceanography Center (FNMOC). NPS is the largest producer of advanced graduate degrees for the Department of Defense and proudly graduates thousands every year from all services and from over 50 countries. NRL provides all scientific and weather modeling as well as atmospheric and aerosol studies. FNMOC provides the highest quality, most relevant and timely worldwide Meteorology and Oceanography support to U.S. and coalition forces from FNMOC’s 24x7 Operations Center in Monterey.
