This job announcement has closed

The Department of the Interior is devoted to protecting and preserving the natural resources of this great nation, including National Parks, Landmarks, and the well-being of communities. Join the offices of the National Park Service (NPS) to provide technical solutions that enable the NPS to deliver world-class recreation and conservation services to the public.

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Hiring complete

Open & closing dates

05/01/2019 to 05/02/2019

This job will close when we have received 100 applications which may be sooner than the closing date. Learn more
Salary

$96,856 - $128,920 per year
Pay scale & grade

GS 13
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Locations
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-Time
Service

Competitive
Promotion potential

13
Job family (Series)
- 2210 Information Technology Management
Supervisory status

No
Security clearance

Other
Drug test

No
Announcement number

WO-1614-IR-19-10490426-DE
Control number

532244000

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

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There are four roles available under this job posting, listed under "Qualifications". You may apply for up to two (2) using the Apply button at the bottom of the page. If you choose more than (2) you will only be considered for the first two selected in the order they are listed.Common tasks performed by an IT Specialist System Administrator may include:

Enforcing best practice security controls
Developing and maintaining standard operation procedures and documentation
Building and deploying application packages
Troubleshooting and repairing incidents and application issues
Collaborating effectively with others throughout the organization
Assisting customers with application deployment
Communicating and escalating issues to vendors
Developing and implementing change management strategies

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Conditions of Employment

You must be a U.S. citizen.

Qualifications

Subject matter experts will evaluate the first three pages of your resume based on these competencies. You must have at least a year demonstrating accomplishment of the duties and competencies described below. Required for all roles:

Security and Policy: Uses the principles, methods, and tools for assessing vulnerabilities to develop or recommend appropriate mitigation countermeasures. Apply tactics, technologies, principles, and processes to protect, analyze, prioritize, and handle incidents. Leverages the knowledge of IT security principles to create well-written policy.
Technical Operations: Understands and applies IT methods and best practices, including troubleshooting technical issues, root cause analysis, mitigating risk, adhering to and enforcing agency-defined IT standards, and understanding and executing on business and technical requirements. Must have experience with modern IT practices within the last 3 years using one or more of the following: Virtualization, Microsoft OS, SQL/Oracle, Citrix, cloud technologies, UNIX, Cisco, HP, Force10, BigFix, Microsoft SCCM, Active Directory, DNS, firewalls, SMTP, scripting, and routing and switching.
Communication and Collaboration: Explains technical concepts to both technical and non-technical audiences. Able to frame technical choices to decision makers and justify organizational IT needs against business priorities. Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. Ability to understand others, empathize, and clearly articulate technical tradeoffs to non-technical individuals.
Customer Service and Support: Works with external and/or internal customers a large, geographically dispersed organization to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows how to best utilize ticketing systems; is committed to providing quality products and services.

Additional Competencies required based on the role(s) selected:

IT Specialist System Administrator (Generalist): No additional competencies are required from those listed above. Applicants who select this role may end up being assigned work involving data centers.
Active Directory (required only for the Active Directory role): Uses methods and controls to validate the identity of individuals to verify access approval and level, and monitor activity to ensure that only authorized access is taking place. Automates, develops, implements, and administers enterprise Active Directory and associated systems, including external environments using modern methods and principles. Uses database management systems and software to control the organization, storage, retrieval, security, and integrity of data.
Network Infrastructure (required only for the Network Infrastructure role): Designs and provides expert input based on their knowledge of architecture and topology of software, hardware, and networks, including LANs, WANs, WiFi, and telecommunications systems, their components and associated protocols and standards. Manages and troubleshoots the operation and integration of these components. Demonstrates expertise of how systems communicate over common network protocols, and the function of firewalls, load balancers, and other security devices.
Patch Management (required only for the Patch Management role): Develops and implements procedures to create and deliver products and services, including tools and mechanisms for distributing new or enhanced software. Applies the principles, methods, and procedures used for the automated control of a process, including the design, development, and maintenance of associated software, hardware, and systems. Demonstrated knowledge of SQL databases and the ability to create ad hoc queries.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

Please ensure you read and understand the information that is provided under how you will be evaluated.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

All applicants
- All applicants must submit a resume.
- On your resume, ensure that the qualifications for this job are reflected in the first three pages. Also, be sure to include the start and end dates for each position you held, either month and year or month, day, and year for short-term projects. If your position was not full time, you must also indicate the number of hours worked per week.
Former federal employees under CTAP/ICTAP consideration:
- SF-50: Notification of Personnel Action
- A copy of the separation letter or RIF notice
- A copy of a current (or last) performance rating of record
Veterans
- DD-214: Certificate of Release or Discharge from Active Duty
- VA Letter (Optional)
- SF-15: Application for 10-point Veterans' Preference (Optional)
- A statement of intent to discharge from your agency (if you are a veteran who has not yet been discharged)
Individuals with a disability applying under Schedule A
- Certified verification of a disability from a licensed medical professional; a licensed vocational District of Columbia agency or U.S. territory that issues or provides disability benefits.
If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please ensure you read and understand the information that is provided under the How to apply section.

Agency contact information

Kathy Lewis-Shephard

Phone

(202) 354-1997

Email

kathy_lewis-shephard@nps.gov

Address

Information Resources
1849 C Street, NW
Washington, DC 20240
US

Learn more about this agency

Next steps

Please ensure you read and understand the information that is provided the Next Steps section in the announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Help

All applicants

All applicants must submit a resume.
On your resume, ensure that the qualifications for this job are reflected in the first three pages. Also, be sure to include the start and end dates for each position you held, either month and year or month, day, and year for short-term projects. If your position was not full time, you must also indicate the number of hours worked per week.

Former federal employees under CTAP/ICTAP consideration:

SF-50: Notification of Personnel Action
A copy of the separation letter or RIF notice
A copy of a current (or last) performance rating of record

Veterans

DD-214: Certificate of Release or Discharge from Active Duty
VA Letter (Optional)
SF-15: Application for 10-point Veterans' Preference (Optional)
A statement of intent to discharge from your agency (if you are a veteran who has not yet been discharged)

Individuals with a disability applying under Schedule A

Certified verification of a disability from a licensed medical professional; a licensed vocational District of Columbia agency or U.S. territory that issues or provides disability benefits.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

Please ensure you read and understand the information that is provided under the How to apply section.

Agency contact information

Kathy Lewis-Shephard

Phone: (202) 354-1997
Email: kathy_lewis-shephard@nps.gov
Address: Information Resources
1849 C Street, NW
Washington, DC 20240
US

Learn more about this agency

Next steps

Please ensure you read and understand the information that is provided the Next Steps section in the announcement.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

This job announcement has closed

Help

Hiring complete

Open & closing dates

05/01/2019 to 05/02/2019

This job will close when we have received 100 applications which may be sooner than the closing date. Learn more
Salary

$96,856 - $128,920 per year
Pay scale & grade

GS 13
Locations
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-Time
Service

Competitive
Promotion potential

13
Job family (Series)
- 2210 Information Technology Management
Supervisory status

No
Security clearance

Other
Drug test

No
Announcement number

WO-1614-IR-19-10490426-DE
Control number

532244000

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/532244000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Information Technology Specialist

Summary

Overview

Open & closing dates

Salary

Pay scale & grade

Locations

Telework eligible

Travel Required

Relocation expenses reimbursed

Appointment type

Work schedule

Service

Promotion potential

Job family (Series)

Supervisory status

Security clearance

Drug test

Announcement number

Control number

This job is open to

Duties

Requirements

Conditions of Employment

Qualifications

How You Will Be Evaluated

If you are relying on your education to meet qualification requirements:

Agency contact information

Next steps

Required Documents

If you are relying on your education to meet qualification requirements:

How to Apply

Agency contact information

Next steps

Fair & Transparent