This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/477134300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Timely, effective communication with Veterans is critical to the mission of the Department of Veterans Affairs. My HealtheVet Change Agent Coordinator serves as facility champion, leads facility teams to support existing and future Veteran communication initiatives, and coordinates local implementation, training, communications, outreach, web health content and support efforts.
My HealtheVet is a Department of Veterans Affairs sponsored web site for Veterans, their families, advocates, and VA employees. MHV is a web-based application designed for Veterans and their families with the goal of optimizing Veterans' health care. MHV Change Agent Coordinator plans, organizes, drives, directs, evaluates, and reports local MHV-related actions/activities.
08/17/2017 to 09/06/2017
$60,210 - $78,270 per year
GS 11
1 vacancy in the following location:
25% or less - Travel to out-based clinics on a regular basis to include Rockford, Janesville, Freeport, West Annex, Baraboo and/or Beaver Dam.
No
Agency Employees Only
Full-time - Full Time
11
No
MA-17-CV-2000473-BU
477134300
The MHV Change Agent Coordinator leads the facility efforts to integrate MHV and Secure Messaging (SM) among health care providers and patients. Serves as SM liaison and administrator to VISN and National MHV teams.
Specific duties include:
-Establish and manage communication plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communication plan for change management, incorporate multiple channels to manage expectations and disseminate project progress.
-Supports and guides facility VHA public affairs officers and stakeholders about My HealtheVet (MHV).
-Oversees MHV's online presence and web content and leads innovations to keep facilities MHV on the cutting-edge.
-Ensures accountability via written communication as it relates to MHV as each of these communication skills contributes importantly to the way VHA communicates with Veterans, congress, our dedicated volunteers, the public, and employees.
-Establishes and manages the training plans and design and perform needs assessments within the project relative to functional and training needs and project effectiveness.
-Works with EES to coordinate personnel and resources to evaluate the educational needs of Veterans and employees to develop MHV educational and training programs/classes.
-Develops and updates a facility-specific MHV implementation plan that includes: developing a mission/vision statement, establishing a local team, leading team efforts, identifying local providers as champions, and developing MHV roles and responsibilities.
-Formulates a marketing strategy from research, reports, products and organizational data.
-Designs, conducts and evaluates innovative means to advertise and market products of the MHV and Social Media Program to include: creative writing and direct communication with all levels of personnel internal and external to the VAMC/HCS.
-Analyzes participation trends, customer markets, needs of customer and advises the VAMC/HCS leadership team on concerns and trends.
-Recommends specific approaches for managing special issues and findings.
-Delivers presentations to all levels of the VAMC/HCS, service organizations, and veterans, family members and care givers.
-Develops multimedia campaign materials (printed articles, brochures, videos) to enlighten target population.
-Researches and writes articles, new releases and briefs for inclusion in publications and for release to other media.
-Engages clinical, business, and operational staff through analysis and recommendations focused on the fact that programs are not just new business practice techniques and strategies.
-Manages multi-disciplinary teams comprised of professional, technical and support personnel to coordinate clinical and business for the MHV Program.
-Leads cross-functional teams to provide program metrics, quality improvement, operational planning, and strategic planning.
-Develops, implements, maintains, and documents MHV internal and control policies and procedures.
-Analyzes new or amended legislation and develops policy covering programs, activities, or functions for which the facility has responsibility.
Work Schedule: Monday through Friday, 8:00 am to 4:30 pm.
Position Description: Communication Specialist (MHV Change Agent Coordinator), PD #103130
Physical Demands: Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, healthfair activities, etc., although some slight physical effort may be required.
Working Environment: Work is performed in an office setting with adequate lighted and climate controlled office. May require occasional travel.
Time-in-grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-11 position you must have served 52 weeks at the GS-09 level.
Specialized Experience: Applicants must have at least one (1) full year of experience equivalent to the GS-9 level in Federal service. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Examples of specialized experience for this position would include: Experience in positions that required extensive knowledge of written and oral communication principles and techniques, analytical methods, and interpersonal relations practices; ability to draw accurate conclusions and offer meaningful recommendations in improving aspects of information materials and working with others in achieving beneficial objectives; skill in conveying detailed oral and written program information in a variety of formats, and gathering and reporting public reaction to information programs; skill in producing innovative written materials and in making clear oral presentations; knowledge of public relations, community relations, advertising, and journalism including media technical requirements and practices; and skill in developing information programs tailored to audiences to improve public understanding. NOTE: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held. Please provide such documentation on resume.
–OR--
Substitution
of Education for Experience GS-11:
A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher
level graduate education leading to such a degree or LL.M., if related,
obtained in an accredited college or university which may be substituted for
specialized experience to qualify for this grade 11, Communication Specialist position. One year of full-time graduate education is
considered to be the number of credit hours that the school attended has
determined to represent one (1) year of full-time study. If the number cannot be obtained from the
school, 18 semester hours will be considered an academic year of graduate
study. Part-time graduate education is
creditable in accordance with its relationship to a year of full-time study at
the school attended. TRANSCRIPTS REQUIRED - Failure to provide
transcripts may cause loss of consideration.
--OR--
Combination of Experience and Education GS-11: Equivalent combinations of education at the Ph.D. level and specialized experience directly related to the work of the Communication Specialist position, which may be used to meet the experience requirements for this GS-11 position. For example, nine (9) months of appropriate specialized experience equivalent to the GS-09 (75 percent of the experience requirement for GS-11) and 2 ½ years of successfully completed graduate level education (50 percent of the required education, i.e., the applicant has ½ year of graduate study beyond that required for the GS-09), would exceed the total requirement and be qualified for the GS-11 position. NOTE: Only education in excess of 2 full years of progressively higher –level graduate education may be used to qualify at the GS-11 level. TRANSCRIPTS REQUIRED and resume must support your specialized experience
Note: Evidence of experience, must be supported by detailed documentation of duties performed in positions held. Please provide such documentation on your application or resume. Also, please provide work experience information such as hours per week and starting/ending dates of employment (month and year format) to establish one (1) full year of experience. The requirement for this proof is specified in the "How to Apply" section of this announcement. To be credible, experience must be documented in the application and verifiable through employment references and/or other means. *Your resume must support your answers in the occupational questionnaire.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This position does not need to file a Financial Disclosure Report.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
You will be rated on the following competencies based on your application for this position.
Competency 1 – Knowledge of written and oral communication principles and techniques, analytical methods, and interpersonal relations practices.
Competency 2 – Knowledge of and skill in automated data processing applications to be able to design, establish, and operate in the operation of state-of-the-art personal computer equipment.
Competency 3 – Knowledge of VA and VHA organization, structure and the chain of command.
Competency 4 – Skill in audio-visual techniques to assist in preparation of radio, television, slide show, speech materials, or other methods of communication.
Competency 5 – Skill, knowledge and ability to analyze a variety of research reports, studies, fact sheets, and other documents and translate from analytical to commonly understood language.
Competency 6 – Knowledge of public relations, community relations, advertising and journalism.
If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.
Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
-Resume (required)
-SF50 (Current employees are required to submit most recent SF 50 that shows grade/step/tenure)
-Transcripts (if qualifying based on education)
Applicants may also submit the following supporting document type(s),
which may not be required for all applicants:
-Cover Letter
-DD-214
-OF-306
-Other
-Other Veterans Document
-Resume
-SF-15
-SF-50
-Transcript
Please use this checklist to ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 2000473.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online.
To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Wednesday, September 06, 2017 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
* INCOMPLETE APPLICATIONS WILL receive a rating of IFM (ineligible due to missing forms). Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software or fax transmissions, etc.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/477134300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.